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Title : Medical Support Assistant - Department of Veterans Affairs - Fort Meade, MD
link : Medical Support Assistant - Department of Veterans Affairs - Fort Meade, MD

Medical Support Assistant - Department of Veterans Affairs - Fort Meade, MD

Summary

Vacancy Identification Number (VIN): 1953706

OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

This announcement is open-continuous. It will be used to fill all Medical Support Assistant vacancies within the VA Maryland Health Care System as they become available.

Location and duties may vary based on position.

The first referral certificate will be issued once 50 applications have been received, then as additional vacancies become available. 

This announcement will cover all tours and duty locations. 

VA encourages persons with disabilities to apply.  The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

Duties

The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.).
Work Schedule:Primarily Monday - Friday 8:00 A.M. - 4:30 P.M.  However, nights, weekends and holidays maybe required based on the needs of the clinic. 
Functional Statement Title/#: Medical Support Assistant #00000

Travel Required

• Not Required

Relocation Authorized

• No

Job Requirements

Key Requirements

• Must pass pre-employment examination
• Must be proficient in written and spoken English
• Designated and-or Random Drug Testing required
• Background and-or Security Investigation required
• Selective Service Registration is required for males born after 12/31/1959.

Qualifications

Basic Requirements:

• U.S. citizenship.  Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

• Certification.  None required.

• English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.

• Experience and Education: One year of experience equivalent to the next lower grade level or 4 years of education above high school. Specialized Experience is defined as and must be reflected in your resume; Interacting with both internal and external customers; establishing and maintaining medical outpatient and inpatient charts as well as administrative records; verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system; obtaining medical information from patients; coordinating information and actions related to patient care and services; and scheduling appointments in accordance with VHA national scheduling guidelines. The MSA refers all questions requiring immediate medical attention to appropriate health care team member.  Ability to meet, communicate and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to complete job assignments.  Ability to use various types of office automation equipment and software.  Ability to set up, organize, and maintain record systems.

Preferred Experience: Experience should have been gained in a medical setting, preferably inpatient. Examples of qualifying experience would include duties such as, but not limited to:  admitting, transferring, and discharging patients, maintaining patient files, verifying and acting on physician orders, reception of patients and their families, coordinating interdisciplinary team communication, scheduling post hospitalization follow up, data entry.  Experience in inpatient units as support by ward administration including: general medical, surgical, oncology, intensive care, pre-operative assessment, ambulatory surgery, post anesthesia care, psychiatry, substance abuse treatment, short term rehab, long term care, and hospice units.  Knowledge and ability to develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; facilitate/process secure messaging with the patient and team.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).  Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.  You will receive credit for all qualifying experience, including volunteer experience.
References: VA HANDBOOK 5005/53 PART II APPENDIX G45.  This can be found in the local Human Resources Office.


Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.  You can verify your education here: http://ift.tt/1bgzbPg.   If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.


Physical Requirements:
It is VA policy to ensure that all selected applicants and employed personnel are physically, mentally and emotionally fit to perform the duties of the position to which assigned. A pre-placement physical examination is required for all full-time, part-time and intermittent employees identified by VA Directive and Handbook 5019. The pre-placement physical examination shall be completed prior to appointment to determine the physical and mental fitness for candidates for appointment in VA. The examination will be concerned with the mental and physical ability of the applicant to satisfactorily perform the duties of the proposed assignment and will include requisite laboratory and other screening as required by Federal regulatory agencies. The work is primarily sedentary, but may require some walking, bending, stooping, standing, stretching and carrying objects.

Security Clearance

Not Applicable

Apply

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