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Title : Scheduler / Planner - Standards Council of Canada - Ottawa (Ontario)
link : Scheduler / Planner - Standards Council of Canada - Ottawa (Ontario)

Scheduler / Planner - Standards Council of Canada - Ottawa (Ontario)

Branch	Accreditation Services
Reference Number	1718-701
Job Type / Duration	Permanent
Classification	SC-4
Salary	$51,900 - $64,800
Language Requirements	Bilingual (English/French)
Closing Date	January 22, 2018
Purpose	To staff one permanent position and to create a pool of qualified candidates for anticipated staffing for various tenures.

Standards Council of Canada (SCC)

The Standards Council of Canada (SCC) is a federal Crown corporation with the mandate to promote efficient and effective standardization in Canada. Located in Ottawa, SCC has a Governing Council comprised of up to 13 members and a staff of approximately 100. The organization reports to Parliament through Innovation, Science and Economic Development Canada and oversees Canada's standardization network.

Job Summary and Key Activities

The Scheduler/Planner works across accreditation programs, scheduling qualified personnel (AS Branch staff and contracted personnel) for the delivery of accreditation services and activities in line with stated requirements.
 
The Scheduler/Planner coordinates customer requirements, technical requirements, and personnel availability and qualifications to ensure accreditation services are provided in accordance with the schedule, supporting customer satisfaction and branch revenue projections.
The Scheduler/Planner works with the Customer Service and Technical Service staff and management to review planned assessment status, prioritize assessments, and deal with other potential schedule interruptions or rescheduling, highlighting resource gaps/surpluses and making recommendations for corrective actions.
The Scheduler/Planner analyzes new demand and ensures new assessments are added to the master calendar and schedule with realistic dates, smoothing or leveling the allocation of resources to ensure current and future work can be executed when needed. When capacity and / or resources are scarce, the Scheduler/Planner allocates and prioritizes resources to minimize impact to customers and the Branch.
KEY ACTIVITIES

• Building and maintaining effective relationships with contracted personnel
• Confirming SCC's ability to do the work
• Establishing long term and annual assessment calendars
• On-boarding new personnel
• Administering personnel qualifications
• Scheduling assessment activities
• Assigning assessment activities
• Monitoring personnel
• Reporting on planning and scheduling performance
• Strengthening the business
• Maintaining and enhancing personal competencies
• Supporting ongoing improvements in AS business practices

Essential Qualifications

Education

• Graduation with a degree from a recognized university in the area of business administration, science, or other related discipline

Experience

• A minimum of 3 years’ experience providing information and guidance to customers in a professional environment
• A minimum of 3 years’ experience providing customer service, account support and general administrative support, preferably in a technical environment

Knowledge

• Standards Council of Canada’s Act, mandate, structure, plans and priorities
• Resource planning and scheduling methods
• Resource allocation and optimization
• Project management practices
• Budgeting and costing practices
• SCC accreditation programs, services, and practices for conducting assessments

Skills

• Advanced relationship-building and  interpersonal skills
• Advanced communication (verbal and written) and active listening skills
• Advanced time management, prioritization, planning, and scheduling skills
• Strong critical thinking and negotiation skills
• Strong computer skills, including Microsoft Office applications, web-based forums and social media

Abilities

• Ability to develop positive working relationships with a variety of internal and external stakeholders;
• Ability to demonstrate good judgment, attention to detail, and accuracy, with minimal supervision;
• Ability to work under tight deadlines;
• Ability to set and adapt to changing priorities;
• Ability to work in teams

Behavioural Competencies
 

Competency	Proficiency Definition
Collaboration	Proactively assists and involves others
Creativity and Risk Taking	Continually seeks to enhance performance and innovate
Service Excellence	Provides added value
Adaptability	Adapts to the situation
Attention to Detail	Recognizes less obvious information
Decision Making	Makes decision by interpreting guidelines and policies
Planning and Organizing	Plans and organizes own activities
Problem Solving	Solves basic problems

Personal suitability

• Tact, discretion and diplomacy
• Initiative, resourcefulness and judgment
• Team Player

Important Notes:

1. Your cover letter must clearly demonstrate how you meet the education and experience criteria listed under the Essential Qualifications.
2. Your application must be completed online by filling out the fields below and submitting.
3. Your application must be submitted before the closing date.
4. The SCC is an equal opportunity employer offering competitive compensation and a challenging and dynamic work environment.
5. We thank all candidates for their interest. Only those applicants whose qualifications are most relevant will be considered and contacted.

Apply

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