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Title : Support Services Specialist - National Gallery of Art - Washington DC, DC
link : Support Services Specialist - National Gallery of Art - Washington DC, DC

Support Services Specialist - National Gallery of Art - Washington DC, DC

Summary

About the Agency

This announcement has an application limit of 100 applications and will close to the receipt of applications once this limit has been reached. Therefore, applicants should apply as soon as possible. If the 100-application limit is never reached, then the job announcement will close at 11:59 pm Eastern Daylight Saving Time on Friday, June 9, 2017. Applicants need to ensure they provide ALL supporting documentation at the time they apply to the vacancy.

This position is located in the Administrative Services Division (ASD) Printing, Mail and Records Department (APMR), Office of the Administrator(A), National Gallery of Art (NGA). The primary purpose of this position is to process mail; assist with processing temporary administrative records; fulfillment of supply requests; and perform property movement projects for the Gallery. Incumbent serves as Support Services Specialist and provides logistics support that is related to and in support of the ASD and NGA missions.

This position is also being advertised under job announcement NGA-17-70 B to persons with federal competitive status or reinstatement eligibility, or who are eligible under the Veterans' Employment Opportunities Act (VEOA) or other special hiring authorities, including Veterans' Recruitment Appointment (VRA) authority and Schedule A authority to hire individuals with severe disabilities. Persons wishing to be considered under both announcements must apply separately to each.

Duties

The incumbent:

Receives, deliver, collect, and sort mail, documents, papers and other materials on an established route and time schedule throughout five Gallery campuses. Pick-up and delivery of mail include collection of incoming, interoffice and other mail on a predetermined route and using vehicle as needed between Gallery campuses and NGA warehouse. Completes mail handling tasks such as rerouting misdirected mail, date stamping, counting mail, screening priority items, preparing and routing control mail, and separating outgoing mail from interoffice and other mail. Reviews and refers misdirected, unaddressed, and undeliverable mail or materials to the Senior Support Services Specialist or Department Supervisor.

Receives, accepts, scans, and process accountable mail, packages, and materials received from mail carriers: DHL, United Parcel Service (UPS), Federal Express; and United States Postal Service (USPS) regular, express, registered, certified, and insured; and all other incoming mail distributors. Scans and enters tracking information for incoming accountable mail and uses the Mail Management System (MMS) to receive, track, and deliver mail. Incumbent uses a manifest and handheld tracker to process accountable mail for delivery twice daily. Mail is scanned and identified by the mail carrier, tracking number, mail stop, room number, department or subunit, and recipient or addressee's name.

Provides assistance for the preparation, packing, and boxing of temporary administrative records for official storage. Provides NGA record schedule, reviews the paperwork and documentation; pickup and transport records and shredding materials. Resolves discrepancies with record preparation and contacts the Senior Support Services Specialist or Department Supervisor when needed to resolve discrepancies. Pick-up records and transport to the official records storage area designated at the NGA warehouse. Coordinates transport with the Senior Support Services Specialist or Department Supervisor for bulk quantity of records and shredding materials.

Assists the Supply Department with fulfillment and delivery of supplies to NGA offices. Fulfillment of supplies may be accomplished by either assisting customers at the NGA supply store or transporting supplies from the NGA warehouse and to NGA offices. Supply requests are documented and receipts are provided to the Supply Department.

Assist the Property Department with property movement of materials, furniture, and equipment scheduled to be moved or relocated to the NGA warehouse or to NGA offices.

Compiles and prepares administrative reports for supervisor on mail counts, daily processing cost and other mail data, record pickup and processing of official records, and other reports as needed.

Travel Required

• Not Required

Relocation Authorized

• No

Job Requirements

Key Requirements

• You must be a U.S. citizen to apply for this job.
• Subject to a background/suitability investigation.
• Designated and/or random drug testing may be required.
• Selective Service Registration is required for males born after 12/31/1959.

Qualifications

Candidates must meet the Qualification Standards Handbook for GS-342-6. This requires at least 1 year of specialized experience equivalent in responsibility to the GS-5 level in the Federal service OR 4 years of education above High School level. Specialized experience includes at least two (2) of the following: 1) being responsible for receiving and processing mail via USPS and commercial carriers such as Federal Express, UPS, and DHL; 2) being responsible for processing administrative records for retention and disposal; 3) being responsible for assisting with supply fulfillment and delivery; and 4) being responsible for assisting with property movement and office relocations.

Those applicants who meet the minimum qualification requirements will be evaluated against these factors to determine the best-qualified candidates:

1. Knowledge of U.S. Postal Service (USPS) requirements and guidelines on processing incoming and outgoing mail, including controlled and permit mail.

2. Knowledge of the principles and practices of processing temporary administrative records in a federal agency.

3. Knowledge and experience applying US Customs requirements for USPS, UPS, FedEx, DHL and other carrier requirements for processing international mail.

4. Skills in using computer software programs (i.e. MS Word, Excel, Access, and Outlook) to create and update reports, extract information, track work orders, to respond to emails, and provide program status updates to the supervisor.

5. Knowledge of basic property movement and office relocation functions as well as knowledge of loading and unloading cargo in a warehouse environment, and o f basic supply fulfillment functions.

CTAP/ICTAP candidates: To be considered "well qualified" you must meet all of the requirements as described in this position.

You must meet all qualifications and eligibility requirements by closing date of this announcement.
EDUCATION: Are you using education to qualify?

Although this position does not have a positive education requirement, you may submit copies of your transcripts or a course listing. You must provide documentation supporting your education claims.

Education must be obtained from an accredited institution recognized by the U.S. Department of Education.

Foreign education must be reviewed by an organization recognized by the U.S. Department of Education. For special instructions pertaining to foreign education and a list of organizations that can evaluate foreign education, see the Department of Education website.
Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant work experience and education (if applicable) as it relates to this job opportunity. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Your resume must include the dates of all qualifying experience (from month/year to month/year) and the number of hours worked/volunteered per week.

Physical Requirements: Work is sedentary when incumbent is performing in support services and administrative assignments. Also, candidate must be able to work on hard surfaces, in tiring and uncomfortable positions, and in areas that require standing, stooping, lifting, walking, and bending when performing mail and records assignments. Frequently lifts and carries items weighing up to 70 pounds.

The National Gallery of Art provides reasonable accommodation to applicants with disabilities. If you need reasonable accommodation for any part of the application and hiring process, please notify us. The decision on granting reasonable accommodation will be made on a case-by-case basis.

Security Clearance

Public Trust - Background Investigation

Apply

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