Program Support Specialist - Department of the Army - Fort Belvoir, VA

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Title : Program Support Specialist - Department of the Army - Fort Belvoir, VA
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Program Support Specialist - Department of the Army - Fort Belvoir, VA

Summary


Civilian employees serve a vital role in supporting the Army mission. They provide the skills that are not readily available in the military, but crucial to support military operations. The Army integrates the talents and skills of its military and civilian members to form a Total Army.


About the Position:
Serves as the central POC for all administrative matters for the Travel Services Division (TSD).  Fully authorized to make decisions within assigned program area, and to take actions on administrative matters consistent with established policies and procedures regarding passport/visa information in accordance with Part 51.21(c) of Title 22, Code of Federal Regulations.  Responsible for the efficient and effective operation of the organization's administrative functions including passport acceptance process, visa letter writing, and mail room operations, document chain of custody, and document handling procedures and to ensure timely delivery of passport/visa services to high ranking military and civilian customers throughout all branches of service worldwide.
Career Program:  51
The candidate selected for this position will be non-competitively promoted to the target grade of GS-09 upon completion of the following requirements: (a) satisfactory demonstration of ability to perform at the higher-grade level; (b) recommendation for promotion by supervisor; and (c) completion of all OPM qualifications. In addition, conditions of employment are the same as those identified in the target position description.
Who May Apply: U.S. Citizens

Duties


The major duties of this position include, but are not limited to the following:
  • Provide training and counseling for passport/visa operations.
  • Assists in the preparation of educational briefings for prospective DoD Passport Acceptance Agents to inform them of the overall visa/passport program requirements and certifications.
  • Provides counsel in preparation for quarterly training conferences for newly designated Passport Agents serving at installations throughout the CONUS and OCONUS.
  • Attend interagency meetings related to the modification and enhancement of program of instruction and development of new training material.
  • Provides passport and visa customer service for the Travel Services Division.
  • Reviews, analyzes and interprets information submitted on forms, applications and documents to verify accuracy and correctness.
  • Establishes and maintains files and records that relate to the work of Travel Services Division.

Travel Required

  • Occasional Travel
  • Business Travel (TDY) may be required 5% of the time

Relocation Authorized

  • No


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