ENFORCEMENT SERVICES REPRESENTATIVE - Ministry of Community and Social Services - Toronto, ON - Hallo friend American jobs and vicinity, In the article you read this time with the title ENFORCEMENT SERVICES REPRESENTATIVE - Ministry of Community and Social Services - Toronto, ON, we have prepared well for this article you read and download the information therein. hopefully fill posts Article bank, Article contracting, Article general, Article health, Article manufacturing, Article marketing, Article teachers, Article telecommunications, Article The latest, we write this you can understand. Well, happy reading.

Title : ENFORCEMENT SERVICES REPRESENTATIVE - Ministry of Community and Social Services - Toronto, ON
link : ENFORCEMENT SERVICES REPRESENTATIVE - Ministry of Community and Social Services - Toronto, ON

ENFORCEMENT SERVICES REPRESENTATIVE - Ministry of Community and Social Services - Toronto, ON

Organization:

Ministry of Community and Social Services

Division:

Family Responsibility Office

City:

Toronto

Job Term:

13 Temporary (up to 12 months with possibility of extension)

Job Code:

08OAD - Office Administration 08

Salary:

$23.10 - $26.86 Per Hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.

Understanding the job ad - definitions

Posting Status:

Open

Job ID:

119709

Apply Online
View Job Description

The families we serve are our top priority. We are a fast-paced, high-volume organization that is committed to client-focused service.

We are in the midst of transforming the Family Responsibility Office (FRO) to better serve Ontarians. We are committed to improving the lives of families, better empowering them to plan for the future and achieve economic and social stability. We need innovative, efficient, and committed team players to build our clients' confidence and accomplish our commitment to Ontario families.

What can I expect to do in this role?

Family support matters can be complex and stressful, especially when children are involved. When our clients need a helping hand, you will be there to answer the call. You will think customer service by default, and make every effort to work with clients to ensure they know how our program works and ensure families are getting the funds they are entitled to.

From explaining how our program works, to analyzing and referring cases to Enforcement Services Officers for further action, you will work to assure our clients that their cases are in good hands.

Please note: candidates must be available to work any 7.25 hour shift between 7:45 a.m. and 5:30 p.m. from Monday to Friday.

How do I qualify?

Client Relations, Interpersonal, and Communication Skills

• You are able to provide client service on sensitive issues with tact, diplomacy, respect and inclusiveness
• You have experience providing quality customer service in a high-volume, client-focused environment
• You have experience working effectively as a team member to support team goals
• You can explain and disseminate detailed information on enforcement actions
• You can communicate sensitive issues and confidential information
• You develop resolutions for a positive client experience

Technical Knowledge

• You have demonstrated ability to interpret and apply policies and procedures as well as ability to acquire knowledge of legislation in order to explain support requirements to clients and assist in the enforcement and management of family support issues
• You have general understanding of courts and legal systems to obtain and assess accuracy of legal documents, explain processes, and provide status of cases to clients
• You can operate computer hardware and software and financial systems to enter data, conduct research, prepare routine correspondence, as well as learn new applications and databases

Analytical, Organizational, and Time Management Skills

• You have proven analytical skills to identify and apply key terms of court orders, review and prepare files for enforcement action, and respond to client inquiries
• You can use problem-solving skills to resolve client and case management issues
• You can process financial documents and clarify payment issues
• You can achieve targets and standards by effectively organizing your priorities and time

Additional Information:

Address:

• 13 Temporary, duration up to 12 months, 125 Sir William Hearst Ave, Toronto, Toronto Region, General Screening Requirement

Compensation Group:

Ontario Public Service Employees Union

Understanding the job ad - definitions

Schedule:

3.7

Category:

Customer and Client Services

Posted on:

Friday, February 2, 2018

Note:

• In accordance with the Ontario Public Service Employment Screening Checks Policy, the top candidate(s) may be required to undergo a security screening check. Please refer to the Additional Information / Address section above to determine the screening checks that are required for this position.
  
  You will be responsible for obtaining the criminal record check at your own expense and provide it, along with your written consent, to the Transition and Security Office (TSO), HR Service Delivery Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional screening checks as indicated in the Additional Information / Address section above that were not obtained directly by you. (Note: If a Vulnerable Sector Screening/Check is required, it must also be obtained in person at your local police service.)
  
  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Screening check records will be maintained by the TSO and kept strictly confidential.
• W-CS-119709/18(13)

How to apply:

1. You must apply online.
2. Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
3. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
4. Read the job description to make sure you understand this job.
5. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
6. If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment Services staff will contact you within 48 hours.

Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Remember: The deadline to apply is Friday, February 16, 2018 11:59 pm EST. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

Thus Article ENFORCEMENT SERVICES REPRESENTATIVE - Ministry of Community and Social Services - Toronto, ON

that is all articles ENFORCEMENT SERVICES REPRESENTATIVE - Ministry of Community and Social Services - Toronto, ON This time, hopefully can provide benefits to all of you. Okay, see you in another article post.

You now read the article ENFORCEMENT SERVICES REPRESENTATIVE - Ministry of Community and Social Services - Toronto, ON with the link address https://americanjobsandvicinity.blogspot.com/2018/02/enforcement-services-representative.html

Tweet

Subscribe to receive free email updates: