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Title : CLIENT SERVICE REPRESENTATIVE - Ministry of Labour - Ottawa, ON
link : CLIENT SERVICE REPRESENTATIVE - Ministry of Labour - Ottawa, ON

CLIENT SERVICE REPRESENTATIVE - Ministry of Labour - Ottawa, ON

Organization:

Ministry of Labour

Division:

Office of the Worker Adviser

City:

Ottawa

Job Term:

1 Permanent

Job Code:

08OAD - Office Administration 08

Salary:

$23.10 - $26.86 Per Hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.

Understanding the job ad - definitions

Posting Status:

Open

Job ID:

120115

Apply Online
View Job Description

Are you a self-starter and a collaborative team-builder? Are you confident in your ability to provide proactive, high-level client service? Then consider this opportunity to provide administrative support to the Office of the Worker Adviser.

What can I expect to do in this role?

In this challenging position you will:

• perform reception duties and provide general information to clients on workplace insurance matters
• provide status reports to clients or partners
• maintain electronic and manual records
• assist with program delivery activities
• provide general administrative and clerical support
• ensure confidentiality and discretion in dealing with client information

Note: position is part-time at 2.5 days (18.13 hours) per week.

How do I qualify?

Administrative skills:

• You have demonstrated experience in providing administrative support
• You are proficient with computers and office software
• You can use general office equipment

Communication skills:

• You have proven customer service skills and you are able to interact with clients in crisis
• You can prepare effective written correspondence
• You are able to work in a team and build effective client relationships

Analytical, reasoning and problem-solving skills:

• You are able to quickly identify needs of clients
• You are able to respond to inquiries and complaints
• You can ensure confidentiality
• You have experience reviewing documents for completeness and accuracy.

Other essential skills:

• You can learn and explain legislation, policies and procedures
• You demonstrate judgment and analytical skills in identifying when to refer matters to other staff
• You are able to determine priorities in a high-volume environment

Additional Information:

Address:

• 1 Permanent - Regular PartTime, 347 Preston, Ottawa, East Region

Compensation Group:

Ontario Public Service Employees Union

Understanding the job ad - definitions

Schedule:

3.7

Category:

Administrative and Support Services

Posted on:

Thursday, February 8, 2018

How to apply:

1. You must apply online.
2. Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
3. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
4. Read the job description to make sure you understand this job.
5. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
6. If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment Services staff will contact you within 48 hours.

Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Remember: The deadline to apply is Friday, February 23, 2018 11:59 pm EST. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

Thus Article CLIENT SERVICE REPRESENTATIVE - Ministry of Labour - Ottawa, ON

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