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Title : VISITOR SERVICES ATTENDANT - Parks Canada - Lake Louise, AB
link : VISITOR SERVICES ATTENDANT - Parks Canada - Lake Louise, AB

VISITOR SERVICES ATTENDANT - Parks Canada - Lake Louise, AB

Reference number: CAP17J-010737-000034
Selection process number: 2018-PKS-LLYK-RM-001

Parks Canada - Lake Louise, Yoho & Kootenay Field - Visitor Experience
Lake Louise, Yoho & Kootenay Field Unit - Lake Louise, AB or Field, BC or Radium Hot Springs, BC
GS-MPS-04 - and GSMPS 04 A1 (anticipated)
Term/ Acting/ Assignment-at-level/ possible Seasonal Indeterminate
$21.64 to $23.52 per hour (under review Additional 4% supervisory differential for lead hand positions) Closing date: 12 February 2018 - 23:59, Pacific Time
Who can apply: Persons who work or reside within a 300 km radius of Lake Louise, Alberta.

Parks Canada Agency considers applications from individuals who have legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status, or work permit.

Apply online

Important messages

It is never too early to start applying for the best summer jobs in 2018!

Parks Canada is seeking applicants for Summer 2018; apply now and get involved in an inspiring and meaningful organization.

Applicants must clearly demonstrate in the Education and Experience Questionnaire how they meet all essential qualifications (see below). Résumés will be used as a secondary source to validate the experience described in the questionnaire.

Failure to clearly demonstrate in the Education and Experience Questionnaire how you meet all essential qualifications, may result in the rejection of your application.

Normally, applicants will not be solicited for incomplete or possible missing information.

Duties

Visitor service, revenue collection and daily cleaning/maintenance at campgrounds & day use areas to enhance the visitor’s experience. This includes but is not limited to greeting visitors and providing orientation, information and direction; confirming reservations; selling of campsites; daily cleaning of campground washroom and other facilities, day use area washrooms/pit privies, campsite cleaning/maintenance, grounds cleaning and litter picking and emptying of trash and recycling receptacles. Work locations could be Radium Hot Springs BC, Field BC, Lake Louise AB or 93 North Saskatchewan Crossing.

Intent of the process

This process may be used to create a list of qualified candidates to fill permanent or temporary vacancies that may arise at the GSMPS 04 & GSMPS 04 A1 (Lead Hand) group and level in the Lake Louise, Yoho & Kootenay Field Unit, in various locations, with full or part-time hours for various tenures, such as: Indeterminate, Term, Acting Assignment or Assignment at level, depending on status of the selected candidate.
Positions to be filled: Number to be determined

Information you must provide

Your résumé.

A covering letter in 500 words (maximum)

Contact information for 3 references.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Successful completion of secondary school according to provincial standards or acceptable combination of education, training and experience.

Degree equivalency

Experience:
. Experience providing information and service to the public, including complaint resolution;
. Experience in point of sale equipment operation, cash handling, and balancing daily sales;
. Experience in basic computer applications including word processing, web and spreadsheet programs;
. Experience in cleaning washrooms and facilities in a commercial setting.
. For Lead Hand position only - Experience in providing leadership, either when supervising employees or through other means.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential or Bilingual Imperative - Level (- - B/--B)
*Arrangements may be made for the administration of the Public Service Commission Second Language Evaluation (SLE) to test candidate's bilingualism in their second language (French or English).

Information on language requirements

Knowledge:
. Knowledge of Parks Canada, its objectives and mandate;
. Knowledge of Banff, Yoho & Kootenay National Parks and surrounding areas;
. Knowledge of cash handling practices;
. Knowledge of Health & Safety practices;
. Knowledge of safe cleaning practices.

Abilities:
. Attention to detail: Working in a conscientious, consistent and thorough manner. For example, recognizing obvious information.
. Client & Team Focus: Providing service excellence to visitors and co-workers. For example, providing added value.
. Concern for Safety: Identifying hazards and potential hazards and taking action to ensure a safe environment. For example, making recommendations to improving workplace safety.
. Sound Decision Making: making decisions involving different levels of risk and ambiguity. For example, basing decisions on rules and policies.
. Interactive Communication: Listening to others and communicating articulately. For example, using open, two-way communication.
. Problem Solving: Identifying problems and solutions. For example, trouble-shooting and solving basic problems.
. Teamwork: Works collaboratively with others, readily shares information, knowledge and personal strengths, and seeks to understand and the perspectives of others to achieve common goals
. For Lead Hand positions only - Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

Personal Suitability / Leadership Attributes:
. Exercises sound judgement;
. Communicates effectively
. Makes things happen;
. Demonstrates integrity;
. Strives for excellence;
. For Lead Hand position only - Personally connects with people.

The following may be applied / assessed at a later date (may be needed for the job)

Operational Requirements:
The position requires the incumbent to:
• Make moderate physical effort to sit and stand for prolonged period and/or to clean facilities/grounds.
• Medium physical effort to lift 50 lbs maximum with frequent lifting/carrying up to 25 lbs.
• Be exposed to variable weather conditions.
• Be exposed to noxious odours from car fumes; to dust, cleaning products and wet conditions.
• Be exposed to minor injury when performing cleaning and maintenance activities.
• Work shifts, weekends, statutory holidays, and alone with little to no supervision.
• Occasionally demonstrate tasks to others.
• Wear a Parks Canada Uniform and abide by uniform policy.
• Be willing to perform duties in various locations.

Conditions of employment

. Obtain and maintain Reliability Status;
. Possession & maintenance of a valid Class 5 Driver's Licence (Class L, N or other graduated license will not be accepted) OR possession & maintenance of a valid Class 7 (Graduated Driver’s Licence) depending on operational requirements.

Other information

We will only accept on-line applications received via the jobs.gc.ca site.

All job applications must therefore be submitted through the Public Service Resourcing System. Following are some of the benefits associated with applying on-line.

- Applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time.
- Applicants can modify their application/resume at any time.
- Applicants can verify the status of their applications, at any time.
- Applicants can be notified electronically of tests or interviews and results.
- For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line.

To submit an application on-line, please select the button "Apply Online" below.

If you are unable to apply on-line, contact us at the e-mail address listed below.

**Important Information and Instructions**
1. If selected for an interview, candidates will be responsible for their own travel costs to the interview.
2. Living accommodations may not be provided

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.
Persons who have received pay in lieu of unfulfilled surplus period, a Transition Support Measure (TSM) or an Educational Allowance and are re-appointed to the Parks Canada Agency are required to reimburse an amount corresponding to the period from the effective date of such reappointment or hiring, to the end of the original period for which the TSM and education allowance was paid. Please contact LLYK Human Resources (LLYK.HR@pc.gc.ca), if you are one of these individuals to find out how this applies to your particular situation.
Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with the Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1-800-561-7930) in order to determine the impact of an appointment on their pension benefit entitlements
The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.
The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.
We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Evelyn Walker
evelyn.walker@pc.gc.ca

Apply online

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