Title : Visitor Services Attendant - Parks Canada - Prince Albert National Park of Canada (Saskatchewan)
link : Visitor Services Attendant - Parks Canada - Prince Albert National Park of Canada (Saskatchewan)
Visitor Services Attendant - Parks Canada - Prince Albert National Park of Canada (Saskatchewan)
Reference number: CAP17J-015121-000073
Selection process number: 2017-PKS-SASPA-OC-036
Selection process number: 2017-PKS-SASPA-OC-036
Important messages
The client organization will accept applications on-line only.All job applications must therefore be submitted through the Public Service Resourcing System. Following are some of the benefits associated with applying on-line.
- Applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time.
- Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement.
- Applicants can verify the status of their applications, at any time.
- Applicants can be notified electronically of tests or interviews and results.
- For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line.
To submit an application on-line, please select the button "Apply Online" below.
Persons who are unable to apply on-line must contact the person listed below prior to the closing date.
Duties
Visitor services and revenue collection at entrance gateways, information/visitor centre, campgrounds kiosks and on park grounds to enhance the visitor experience.Intent of the process
This process is intended to fill existing vacancy(ies) and may be used to fill anticipated vacancy(ies) with the same work description, location(s), language requirements and FTE’s.Positions to be filled: Number to be determined
Information you must provide
Your résumé.A covering letter in 1,000 words (maximum)
You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.
In order to be considered, your application must clearly explain how you meet the following (essential qualifications)
A secondary school diploma or an acceptable combination of education, training and experience or traditional knowledge relevant to position.
Please provide complete and thorough details of your education.
Degree equivalencyPlease provide complete and thorough details of your education.
Experience:
• Experience providing quality service to visitors/clients in a public, tourism or parks environment.
• Experience meeting visitor/client needs, resolving complaints and finding solutions;
• Experience in handling cash, operating point of sales, completing cash outs and bank deposits.
Please provide complete and thorough details of your experience.
• Experience providing quality service to visitors/clients in a public, tourism or parks environment.
• Experience meeting visitor/client needs, resolving complaints and finding solutions;
• Experience in handling cash, operating point of sales, completing cash outs and bank deposits.
Please provide complete and thorough details of your experience.
The following will be applied / assessed at a later date (essential for the job)
English essential
Information on language requirementsKnowledge: Assessed at interview
• Knowledge of the natural and cultural history of Prince Albert National Park;
• Knowledge of activities, services and programs in Prince Albert National Park;
• General knowledge of visitor related guidelines with respect to visitor safety.
• Knowledge of the natural and cultural history of Prince Albert National Park;
• Knowledge of activities, services and programs in Prince Albert National Park;
• General knowledge of visitor related guidelines with respect to visitor safety.
Abilities: Assessed at interview and reference check
• Effective communication * - Listening to others and communicating articulately;
• Problem solving * - Proactive identification of problems and the solutions to them; encourage open discussion to assess and solve problems; take action based on sound broad based understanding; sensitive to individual needs and changing demands; big picture approach.
*Non-Compensatory factor: Should you not receive a satisfactory score, no other factor/qualification can compensate for these factors.
• Effective communication * - Listening to others and communicating articulately;
• Problem solving * - Proactive identification of problems and the solutions to them; encourage open discussion to assess and solve problems; take action based on sound broad based understanding; sensitive to individual needs and changing demands; big picture approach.
*Non-Compensatory factor: Should you not receive a satisfactory score, no other factor/qualification can compensate for these factors.
Personal Suitability / Leadership Attributes: Assessed at interview and reference check
• Takes responsibility * - Personally accountable for own work; live up to and deliver on commitments; acknowledge and deal with unacceptable actions/behaviour; accepts responsibility and learns from mistakes;
• Demonstrates integrity * - Lead by example; strong team player; respects others; dependable; honest; consistent.
*Non-Compensatory factor: Should you not receive a satisfactory score, no other factor/qualification can compensate for these factors.
• Takes responsibility * - Personally accountable for own work; live up to and deliver on commitments; acknowledge and deal with unacceptable actions/behaviour; accepts responsibility and learns from mistakes;
• Demonstrates integrity * - Lead by example; strong team player; respects others; dependable; honest; consistent.
*Non-Compensatory factor: Should you not receive a satisfactory score, no other factor/qualification can compensate for these factors.
Conditions of employment
• Obtain and maintain a Federal Government Reliability Security Clearance.
• Possession of a valid class 5 Driver’s Licence.
• Has own transportation to get to and from workplace.
• Possession of or willingness to obtain a valid standard First Aid.
Operational Requirements:
The position requires the incumbent to:
• Make moderate physical effort to sit and stand for prolonged period and/or to clean facilities/grounds.
• Medium physical effort to lift 50 lbs maximum with frequent lifting/carrying up to 25 lbs.
• Be exposed to variable weather conditions.
• Be exposed to noxious odours from car fumes; to dust, cleaning products and wet conditions.
• Be exposed to minor injury when performing cleaning and maintenance activities.
• Work shifts, weekends, statutory holidays, and alone with little to no supervision.
• Occasionally demonstrate tasks to others.
• Wear a Parks Canada Uniform and abide by uniform policy.
• Be willing to perform duties in various locations.
• Possession of a valid class 5 Driver’s Licence.
• Has own transportation to get to and from workplace.
• Possession of or willingness to obtain a valid standard First Aid.
Operational Requirements:
The position requires the incumbent to:
• Make moderate physical effort to sit and stand for prolonged period and/or to clean facilities/grounds.
• Medium physical effort to lift 50 lbs maximum with frequent lifting/carrying up to 25 lbs.
• Be exposed to variable weather conditions.
• Be exposed to noxious odours from car fumes; to dust, cleaning products and wet conditions.
• Be exposed to minor injury when performing cleaning and maintenance activities.
• Work shifts, weekends, statutory holidays, and alone with little to no supervision.
• Occasionally demonstrate tasks to others.
• Wear a Parks Canada Uniform and abide by uniform policy.
• Be willing to perform duties in various locations.
Other information
Your application should clearly demonstrate that you meet all the requirements for the position and must include:• your résumé, two work related references;
• your cover letter demonstrating clearly how you meet the experience requirements of the position;
• indicating your preferred official language for correspondence and assessment.
Applicants must clearly demonstrate in their cover letter how they meet the Education and Experience criteria listed in the Statement of Qualifications. Applicants must list both of these factors in their cover letter, and then write one or two paragraphs for each demonstrating how they meet these factors by providing concrete examples. Please note that it is not sufficient to only state that these factors are met or to provide a listing of current or past responsibilities. Resumes will be used as a secondary source to validate the experience described in the cover letter.
Failure to clearly demonstrate in your cover letter how you meet the Education and Experience factors found on the Statement of Qualifications, will result in the rejection of your application. Applicants will not be solicited for incomplete or possible missing information.
Tips for Applicants:
• Please provide complete and thorough details of your education and experience.
• Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each Experience element, as applications will be screened only on the information provided.
The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.
In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.
Persons who have a priority entitlement as defined by the Parks Canada Agency Priority Policy and Guidelines will be considered first.
Persons who have received pay in lieu of unfulfilled surplus period, a Transition Support Measure (TSM) or an Educational Allowance and are re-appointed to the Parks Canada Agency are required to reimburse an amount corresponding to the period from the effective date of such reappointment or hiring, to the end of the original period for which the TSM and education allowance was paid. Please contact (Name of HRM), Human Resources Manager if you are one of these individuals to find out how this applies to your particular situation.
Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with the Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1-800-561-7930) in order to determine the impact of an appointment on their pension benefit entitlements.
Travel costs for individuals who are not Federal Public Servants will not be covered.
The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.
The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.
We thank all those who apply. Only those selected for further consideration will be contacted.
Contact information
Cathy Corrigal |
---|
cathy.corrigal@pc.gc.ca 306-663-4524 |
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