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Title : Support Assistant - City of Toronto - Toronto, ON
link : Support Assistant - City of Toronto - Toronto, ON

Support Assistant - City of Toronto - Toronto, ON

Job Classification Title SUPPORT ASSISTANT C Job ID # 2294814 X Division Toronto Water Section Distribution & Collection Work Location FINCH WORKS YARD - BUILDING A, 1026 FINCH AVE W,NORTH YORK CIVIC CENTRE, 5100 YONGE ST Job Stream Admin/Clerical/Customer Service Job Type Temporary, Full-Time Temporary Duration 16  Months Salary/Rate $27.59 - $30.25 / Hour Hours of Work (bi-weekly) 70.00 Shift Information Monday to Friday, 35 hours per week Affiliation L79 Full-time Number of Positions Open 2 Posting Date 03-Jan-2018 Closing Date 17-Jan-2018

Job Description

Please note:   There is one (1) position at Finch Yard, 1026 Finch Ave for 16 months There is one (1) position at North York Civic Centre, 2nd floor for 12 months  Major Responsibilities: Perform a variety of clerical and administrative functions to support various divisions within Toronto Water. Working at a busy, fast paced customer service counter. Prepares, researches, maintains and processes documents and drafts correspondence. Selects and presents data from manual or computerized fields forb various summaries and reports. Determines and corrects errors. Responds to inquiries/complaints made in person, by telephone or in writing, requiring broad knowledge of the operational area/function. Inputs, updates and maintains training data. Assists in maintaining and updating information on the division's intranet website. Operates office equipment and computers utilizing a variety of software packages, applying speed and skill. (e.g. MS Excel spreadsheet, MS Access database and/or SAP) Prepares presentation materials, forms etc. Utilizes layout, formatting and keyboarding skills using computer. Receives documents/applications, invoices/monies from the public or other levels of government and ensures accuracy and completeness. Issues/completes receipts/documentation. Receives, balances and records payments and completes receipts Coordinates meeting rooms, bookings and special requirements for meetings. Attends meeting, takes and transcribes minutes. Prepares, sorts, processes, collects, opens, distributes and delivers mail, cash, bank deposits. Monitors, orders and maintains supplies/resource materials for unit or other locations. Maintains filing and retrieval systems for various types of information, records and documents Key Qualifications: Your application must describe your qualifications as they relate to: Experience performing clerical/administrative and office support duties. Experience accurately inputting information into database systems. Experience and proficiency in computerized software packages such as MS Office Suite (i.e. Word, Excel, Access and PowerPoint), email, and the ability to utilize other software such as SAP, etc. Experience working in a customer service environment with good interpersonal and conflict management skills, dealing effectively with all levels of staff, the public and external contacts in person, by telephone and in writing. You must also have: Knowledge of standard office practices and procedures. Ability to set up and maintain manual and computerized filing systems. Excellent interpersonal and communication skills with the ability to establish and maintain Effective working relationships with all levels of staff, clients, the public, vendors/contractors/suppliers, etc. in person, by telephone and in writing in an effective, courteous and professional manner. Ability to handle detailed work with accuracy. Ability to handle confidential and sensitive information with discretion and tact. Ability to plan, organize and manage work with minimal supervision and complete a number of tasks simultaneously and meet deadlines. Problem solving and decision making skills, with the demonstrated ability to handle and resolve situations, utilizing knowledge of polices, practices and procedures Mathematical ability to compile statistical summaries and work and to balance accounting/budget related documents. Ability to participate in and operate within a fast paced, multidisciplinary team environment. Experience with Hanson TMMs and or RACS an asset. Communication:  Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume or to the one used to set-up their Candidate Profile if applying on TalentFlow. As an applicant, it is your responsibility to ensure that you check your email regularly. Accommodation:  The City of Toronto is committed to fostering a positive and progressive workforce reflecting the citizens we serve. We provide equitable treatment and accommodation to ensure barrier-free employment in accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the City of Toronto's Accommodation Policy. You can request for accommodation related to the protected grounds at any stage of the City's hiring process, i.e., application, assessment and placement. If you are an individual with a disability and you need accommodation in applying for this position, please email us at application.accommodation4@toronto.ca, quoting the job ID # and the job classification title. If you are invited to participate in the assessment process, we ask that you provide your accommodation needs in advance at that time. Please be advised that you may be requested to provide medical/other documentation to Human Resources to ensure that appropriate accommodation is provided to you throughout the hiring process. Apply

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