Title : DISPATCHER - Parks Canada - Banff (Alberta)
link : DISPATCHER - Parks Canada - Banff (Alberta)
DISPATCHER - Parks Canada - Banff (Alberta)
Reference number: CAP18J-015950-000015
Selection process number: 2017-PKS-BNP-T-RM-OC-145
Selection process number: 2017-PKS-BNP-T-RM-OC-145
Duties
Parks Canada is seeking motivated and bilingual individuals who enjoy the challenges of a fast paced work environment. The dispatch coverage area includes Banff, Waterton Lakes, Yoho and Kootenay National Parks as well as several national parks in Quebec where French is the primary language used.We are looking for individuals with the ability to work calmly and effectively under the pressures of competing work demands, to deal with emergency situations, to work repeated shift work (including night shifts). This type of work requires a high degree of precision and accuracy to use established protocols to record and/or relay information to and from a variety of sources.
Given the nature and scope of this work, strong oral and written communication in both English and French are essential. For emergency radiotelephone communication, the ability to speak in a calm, clear, regular and understandable manner is imperative.
Intent of the process
The results may be used in the future to fill permanent or temporary vacancies that may arise at the GS-PRC-05 group and level in the Banff Field Unit, in various locations, with full or part-time hours for various tenures, such as: Indeterminate, Term, Acting Assignment or Assignment at level, depending on status of the selected candidate.Positions to be filled: Number to be determined
Information you must provide
Your résumé.Contact information for 3 references.
You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.
In order to be considered, your application must clearly explain how you meet the following (essential qualifications)
Successful completion of secondary school or an acceptable combination of education, training, and experience.
Degree equivalencyEXPERIENCE IN:
• Working effectively alone and with team members in high-paced situations
• Dealing with the public and providing accurate advice and information
• Performing a variety of clerical duties such as working with computers, updating and maintaining operational manuals, communication logs, data bases, reports and general administrative experience
• Working effectively alone and with team members in high-paced situations
• Dealing with the public and providing accurate advice and information
• Performing a variety of clerical duties such as working with computers, updating and maintaining operational manuals, communication logs, data bases, reports and general administrative experience
The following will be applied / assessed at a later date (essential for the job)
Bilingual - Imperative
various levels
Information on language requirementsvarious levels
KNOWLEDGE OF:
• Parks Canada, its mandate and corporate objectives including the National Parks Act, park regulations and policies
• Visitor safety and emergency procedures
• Banff, Kootenay and Yoho National Parks – back-country & front-country geography
• Parks Canada, its mandate and corporate objectives including the National Parks Act, park regulations and policies
• Visitor safety and emergency procedures
• Banff, Kootenay and Yoho National Parks – back-country & front-country geography
COMPETENCIES:
• Adaptability-Adapting in order to work effectively in ambiguous or changing situations, and with diverse individuals and groups. To work calmly and effectively in a fast paced, protocol based work environment
• Analytical Thinking - Analyzing and synthesizing information, to understand issues, identify options and to efficiently and accurately record information, prepare logs, records and reports using word processing and spreadsheet software programs
• Client Focus – Providing service excellence to internal and/or external client
• Communication through interpretation – Listening to others and communicating articulately to inform, influence and involve
• Initiative – Dealing with situations and issues proactively and persistently, seizing opportunities that arise
• Teamwork - Working collaboratively with others in a team environment
• Adaptability-Adapting in order to work effectively in ambiguous or changing situations, and with diverse individuals and groups. To work calmly and effectively in a fast paced, protocol based work environment
• Analytical Thinking - Analyzing and synthesizing information, to understand issues, identify options and to efficiently and accurately record information, prepare logs, records and reports using word processing and spreadsheet software programs
• Client Focus – Providing service excellence to internal and/or external client
• Communication through interpretation – Listening to others and communicating articulately to inform, influence and involve
• Initiative – Dealing with situations and issues proactively and persistently, seizing opportunities that arise
• Teamwork - Working collaboratively with others in a team environment
PERSONAL SUITABILITY :
• Personally connects with people
• Exercises sound judgement
• Takes responsibility
• Communicates effectively, both orally and in writing
• Makes things happen
• Personally connects with people
• Exercises sound judgement
• Takes responsibility
• Communicates effectively, both orally and in writing
• Makes things happen
The following may be applied / assessed at a later date (may be needed for the job)
ADDITIONAL ASSETS:
• Previous radio and/or dispatch experience
• Emergency Medical Dispatch Certification
• Restricted Radio Operator’s Licence (Land and Air)
• Previous radio and/or dispatch experience
• Emergency Medical Dispatch Certification
• Restricted Radio Operator’s Licence (Land and Air)
OPERATIONAL REQUIREMENTS:
• Willingness to wear a Parks Canada uniform as per the uniform policy as per Parks Canada requirements
• Willingness to work on a rotating 24-hour shift work schedule including repeated night shifts; and including holidays and weekends
• Willingness to obtain a Restricted Radio Operator’s Licence (Land and Air) and Emergency Medical Dispatch Certification and other training upgrades as necessary
• Willingness to wear a Parks Canada uniform as per the uniform policy as per Parks Canada requirements
• Willingness to work on a rotating 24-hour shift work schedule including repeated night shifts; and including holidays and weekends
• Willingness to obtain a Restricted Radio Operator’s Licence (Land and Air) and Emergency Medical Dispatch Certification and other training upgrades as necessary
Conditions of employment
Reliability Status security clearance
(* Must be met prior to employment)
• Obtain and maintain a reliability security clearance with fingerprints *
• Possession and maintenance of a valid Driver’s License *
• Required to undergo and pass a pre-employment and periodic medicals and audiograms
• Successful completion of a keyboarding test (minimum 30 wpm with less than a 5% error rate) *
• Obtain and maintain a reliability security clearance with fingerprints *
• Possession and maintenance of a valid Driver’s License *
• Required to undergo and pass a pre-employment and periodic medicals and audiograms
• Successful completion of a keyboarding test (minimum 30 wpm with less than a 5% error rate) *
Other information
**Important Information and Instructions**1. Living accommodations will not be provided.
2. If selected for an interview, candidates will be responsible for their own travel costs to the interview.
3. Interviews will only be conducted in person in Banff from February 5 – 9, 2018.
We will only accept online applications received via the jobs.gc.ca website.
Chronological Resume
No Cover Letter Required – Respond to questions in the on-line application
Applicants must clearly demonstrate how they meet the Education and Experience factors listed in the Essential Qualifications when responding to the questions in the on-line application. Applicants must write one or two paragraphs for each demonstrating how they meet these factors by providing concrete examples. Please note that it is not sufficient to only state that these factors are met or to provide a listing of current or past responsibilities. Resumes will be used as a secondary source to validate the experience described when responding to the questions in the on-line application.
Failure to clearly demonstrate how you meet the Education and Experience factors when responding to the questions in the on-line application, may result in the rejection of your application.
Normally, applicants will not be solicited for incomplete or possible missing information.
Additional information may be requested after closing date for screening and/or assessment purposes.
In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.
Persons who have received pay in lieu of unfulfilled surplus period, a Transition Support Measure (TSM) or an Educational Allowance and are re-appointed to the Parks Canada Agency are required to reimburse an amount corresponding to the period from the effective date of such reappointment or hiring, to the end of the original period for which the TSM and education allowance was paid. Please contact Catherine Bellerose, HR Manager (catherine.bellerose@pc.gc.ca), if you are one of these individuals to find out how this applies to your particular situation.
Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with the Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1-800-561-7930) in order to determine the impact of an appointment on their pension benefit entitlements.
Link to the Parks Canada Staffing Strategy during Workforce Adjustment: http://intranet2/what's-new/2012-08-29-staffing-strategy.aspx?lang=en
The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.
The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.
We thank all those who apply. Only those selected for further consideration will be contacted.
Contact information
| Lise Gautron, Dispatch Manager |
|---|
| lise.gautron@pc.gc.ca 403-762-1404 |
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