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Title : VISITOR SERVICES ATTENDANT II - Parks Canada - Banff (Alberta)
link : VISITOR SERVICES ATTENDANT II - Parks Canada - Banff (Alberta)

VISITOR SERVICES ATTENDANT II - Parks Canada - Banff (Alberta)

Reference number: CAP17J-018333-000022
Selection process number: 2017-PKS-BNP-T-RM-OC-133

Parks Canada - Visitor Services - Banff Field Unit
Banff (Alberta), Banff National Park of Canada (Alberta)
GS-MPS-04
Anticipatory Employment Opportunity. Various lengths - beginning in April, 2018
$21.64 to $23.52 per hour (currently under review) Closing date: 31 December 2017 - 23:59, Pacific Time
Who can apply: Persons residing within a 250 km radius of the Town of Banff, Alberta.
Parks Canada Agency considers applications from individuals who have legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian Citizenship, permanent resident status, or work permit.

Apply online

Important messages

1. Candidates will be asked to participate in an interview; various media sources may be utilized.
2. Living accommodations will not be provided

We will only accept online applications received via the jobs.gc.ca website.

Applicants must clearly demonstrate in their cover letter how they meet the Education and Experience factors listed in the Essential Qualifications section below. Applicants must list both of these factors in their cover letter, and then write one or two paragraphs for each demonstrating how they meet these factors by providing concrete examples. Please note that it is not sufficient to only state that these factors are met or to provide a listing of current or past responsibilities. Resumes will be used as a secondary source to validate the experience described in the cover letter.
Failure to clearly demonstrate in your cover letter how you meet the Education and Experience factors found on the Statement of Qualifications, may result in the rejection of your application.
Normally, applicants will not be solicited for incomplete or possible missing information.
Additional information may be requested after closing date for screening and/or assessment purposes.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

Persons who have received pay in lieu of unfulfilled surplus period, a Transition Support Measure (TSM) or an Educational Allowance and are re-appointed to the Parks Canada Agency are required to reimburse an amount corresponding to the period from the effective date of such reappointment or hiring, to the end of the original period for which the TSM and education allowance was paid. Please contact Catherine Bellerose, HR Manager (catherine.bellerose@pc.gc.ca), if you are one of these individuals to find out how this applies to your particular situation.

Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with the Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1-800-561-7930) in order to determine the impact of an appointment on their pension benefit entitlements

Link to the Parks Canada Staffing Strategy during Workforce Adjustment: http://intranet2/what's-new/2012-08-29-staffing-strategy.aspx?lang=en

Duties

Visitor services and revenue collection at entrance gateways and alternate entry locations to Banff National Park to enhance the visitor experience. This includes but is not limited to greeting visitors and providing orientation, information and direction; properly accounting for revenue received; cleaning and maintenance of facilities; and providing visitor services at various intercept locations in the Park.

Work environment

It is never too early to start applying for the best summer jobs in 2018!
Banff National Park is Canada's first national park and the flagship of the nation's park system. Millions of visitors come to the park each year for a variety of activities including hiking, biking, skiing and camping in some of the world’s most breathtaking mountain scenery. Parks Canada is seeking applicants for Summer 2018; apply now and get involved in an inspiring and meaningful organization!‎

Intent of the process

The results may be used in the future to fill permanent or temporary vacancies that may arise at the GS MPS 04 group and level in the Banff Field Unit, in various locations, with full or part-time hours for various tenures, such as: Indeterminate, Term, Acting Assignment or Assignment at level, depending on status of the selected candidate.
Positions to be filled: Number to be determined

Information you must provide

Your résumé.

A covering letter in 1,500 words (maximum)

Contact information for 3 references.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
A secondary school diploma or an acceptable combination of education, training and experience.

Degree equivalency

EXPERIENCE IN:
• Experience in anticipating and meeting public needs and resolving complaints while demonstrating tact and professionalism
• Providing quality visitor or client service to the public
• Handling cash and operating point of sale devices

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (--B/--B)

Information on language requirements

KNOWLEDGE OF:
• Parks Canada, its mandate and values and principles
• Banff National Park visitor services, operations and activities
• Knowledge of Parks Canada entry regulations, permits and fees

ABILITIES:
• Attention to Detail: Working in a conscientious, consistent and thorough manner
• Client Focus: Providing service excellence to internal and/or external clients
• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others
• Problem Solving: Identifying problems and the solutions to them
• Enforcement – Understanding and applying enforcement policies to detect violations of legislation, identify conditions and/or persons responsible, and take appropriate action (handles straightforward non-compliance issues)

PERSONAL SUITABILITY: (Leadership Attributes)
• Exercises sound judgment
• Communicates effectively
• Demonstrates Integrity
• Strives for excellence
• Shares our vision

The following may be applied / assessed at a later date (may be needed for the job)

OPERATIONAL REQUIREMENTS:
• Willingness to wear identifier clothing and personal safety equipment
• Willingness to work shifts, weekends, holidays and overtime
• Willingness and ability to perform tasks such as: lifting heavy boxes, picking litter, and site maintenance
• Willingness to work outdoors and be exposed to various weather conditions
• Make moderate physical effort to sit and stand for prolonged periods and/or clean facilities/grounds
• Be exposed to noxious odours from car fumes; to dust, cleaning products and wet conditions
• Conduct repetitive tasks
• Occasionally demonstrate tasks to others

Conditions of employment

(Must be attained prior to appointment)
• Security Screening: Obtain and maintain Reliability Status
• Possession and maintenance of a valid Driver’s License

Other information

Anticipatory Employment Opportunity - Various lengths - beginning in April, 2018, Term/Acting/Assignment-at-level/Seasonal

Note: Additional information may be requested after closing date for screening and/or assessment purposes.
The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.
The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.
We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Jessie Walker
Jessie.Walker@pc.gc.ca 403-431-0728

Apply online

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