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Title : ASSISTANT NETWORK SUPPORT TECHNICIAN - St. Lawrence Parks Commission - Kingston, ON
link : ASSISTANT NETWORK SUPPORT TECHNICIAN - St. Lawrence Parks Commission - Kingston, ON

ASSISTANT NETWORK SUPPORT TECHNICIAN - St. Lawrence Parks Commission - Kingston, ON

Organization:

St. Lawrence Parks Commission

Division:

Finance and Human Resources

City:

Kingston

Job Term:

1 Permanent

Job Code:

17154 - Systems Officer 2

Salary:

$1,083.65 - $1,328.84 Per Week*
*Indicates the salary listed as per the OPSEU Collective Agreement.

Understanding the job ad - definitions

Posting Status:

Open

Job ID:

116009

Competition NO. 2017-SLPC - 317

What can I expect to do in this role?

You will:
• provide end user support of information technology (IT) hardware and software for all SLPC operations
• provide support to systems users, such as technical assistance in the use of applications, diagnosing, and resolving user problems with software and hardware, acquisition of hardware and software, and conducting training in use of computers and applications
• assist in identifying major technical or operation service delivery activities
• plan project to enhance user productivity

How do I qualify?

Mandatory

• Valid Class “G” driver's license or equivalent to drive on Ontario highways.

KNOWLEDGE AND EXPERIENCE

You have:
• Proven experience as computer/network technician or similar role obtained through experience and/or formal education or training related to the field of computer networks and technical support.
• Experience with LAN/WAN networks in a medium to large environment
• Thorough knowledge of computer systems, hardware, software and IT components.
• Working and troubleshooting knowledge of telecommunications systems, internet working protocols.
• Ability to provide advanced end user support, and assist with day-to-day IT support of desktop PCs, Windows 7, 10, MacOS, Microsoft Server Operating systems and Microsoft Productivity Suites.
• Good knowledge of internet security and data privacy principles.
• Knowledge of the Occupational Health and Safety Act and applicable regulations to ensure compliance when performing responsibilities.
• Relevant certifications (e.g. CompTIA A+) or equivalent experience.

COMMUNICATION AND INTERPERSONAL SKILLS

You have:
• Excellent written and oral communication skills to provide support to staff on effective use of information technology and to provide instruction and training.

ORGANIZING, REASONING AND ANALYTICAL SKILLS

You have:
• Proven ability to follow directions and multi task to provide support for customer facing services such as Wi-Fi access, payment terminal systems, POS as well as internal user support.
• Excellent troubleshooting skills to diagnose problems (i.e. hardware, software, network, etc.) and offer solutions.
• Exceptional organizing and time-management skills.

OTHER SKILLS

You have:
• The physical ability to safely perform the demands of the position including lifting and carrying such things as computers and related items.

HOW TO APPLY

Please visit our website, www.parks.on.ca, to complete an online application.
Your cover letter and resume combined should not exceed five (5) pages. Customize your cover letter and resume to the qualifications listed above. Using concrete examples, you must show how you demonstrated the requirements for this job.
OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
Every external candidate must identify his or her prior employment in the Ontario Public Service including positions, dates of employment and any re-employment restrictions.
REMEMBER: THE DEADLINE TO APPLY IS 11:59 PM ON FRIDAY, DECEMBER 15, 2017.


WE THANK ALL CANDIDATES FOR APPLYING, BUT ONLY THOSE SELECTED FOR FURTHER SCREENING OR AN INTERVIEW WILL BE CONTACTED.

The Parks of the St. Lawrence is an inclusive employer. Accommodation is available under the Ontario Human Rights Code. For more information on how to request accommodation or assistance, please contact Human Resources at 1-800-437-2233, ext. 2440.

Additional Information:

Address:

• 1 Permanent, Kingston, East Region

Compensation Group:

Ontario Public Service Employees Union

Understanding the job ad - definitions

Schedule:

6

Category:

Information Technology

Posted on:

Friday, December 1, 2017

How to apply:

1. You must submit your application using only one of the methods identified below.
2. Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
3. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
4. Be sure to quote the Job ID number for this position.
5. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.

Send application to: 

Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Remember: The deadline to apply is Friday, December 15, 2017 11:59 pm EST. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

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