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Title : TELEPHONE ADVISOR - Ministry of Labour - Hamilton, ON
link : TELEPHONE ADVISOR - Ministry of Labour - Hamilton, ON

TELEPHONE ADVISOR - Ministry of Labour - Hamilton, ON

Organization:

Ministry of Labour

Division:

Operations Division

City:

Hamilton

Job Term:

1 Temporary (up to 12 months with a possibility of extension)

Job Code:

10OAD - Office Administration 10

Salary:

$25.33 - $29.82 Per Hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.

Understanding the job ad - definitions

Posting Status:

Open

Job ID:

114921

Apply Online
View Job Description

Here is an opportunity to use your superior customer service skills to provide information to the public on the Occupational Health and Safety Act for the Ministry of Labour.

What can I expect to do in this role?

You will collect details of clients Health and Safety concerns and provide clients information on their legislative rights and obligations regarding the Occupational Health and Safety Act and all regulations under the Act.

How do I qualify?

Mandatory Requirements:

• You have oral French language skills at an advanced level

Working with Legislation, Policies, Procedures and Information:

• You have experience interpreting and explaining legislation, regulations, policies and practices

Communication and Telephone Customer Service Skills:

• You have strong oral communication and interpersonal skills to provide information to the public
• You are able to provide accurate and consistent information to clients
• You have knowledge of call management techniques
• You have active listening, comprehension and probing skills
• You have strong written communication skills to prepare event details and liaise with internal contacts

General Skills:

• You have research, analytical and problem solving skills to assess and resolve complaints
• You can identify contentious issues and work under pressure
• You have experience using a variety of computer software to access and research information and prepare various reports

Additional Information:

Address:

• 1 Bilingual Temporary, duration up to 12 months, 119 King Street West, Hamilton, West Region

Compensation Group:

Ontario Public Service Employees Union

Understanding the job ad - definitions

Schedule:

3

Category:

Customer and Client Services

Posted on:

Friday, November 24, 2017

Note:

• This ad is also available in French.

How to apply:

1. You must apply online.
2. Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
3. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
4. Read the job description to make sure you understand this job.
5. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
6. If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment Services staff will contact you within 48 hours.

Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Remember: The deadline to apply is Friday, December 8, 2017 11:59 pm EST. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

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