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Title : PATIENT APPOINTMENT CALL CENTER AGENT - Department of the Navy - Newport, RI
link : PATIENT APPOINTMENT CALL CENTER AGENT - Department of the Navy - Newport, RI

PATIENT APPOINTMENT CALL CENTER AGENT - Department of the Navy - Newport, RI

• Summary

  The selectee for this position will serve as a Patient Appointment Call Center Agent in the Naval Health Care New England Patient Appointment Call Center in Newport, RI of Naval Health Care.
  Learn more about this agency

  Responsibilities

  The successful selectee will perform the following duties:
  

  • Receiving customer contacts(voice, email, web).
  • Determining appointments needed.
  • Accessing available appointments through the Composite Health Care System (CHCS) that meet the patients needs.
  • Book appropriate appointment accordng to TRICARE and Naval Health Care New England appointment criteria and business rule.

  Travel Required

  Not required

  Supervisory status

  No

  Who May Apply

  This job is open to…

  United States Citizens Questions? This job is open to 1 group.

• Job family (Series)

  0303 Miscellaneous Clerk And Assistant
• Help

  Requirements

  Conditions of Employment

  • Must be a US Citizen.
  • Males must be registered or exempt from Selective Service. www.sss.gov
  • Must be determined suitable for federal employment.
  • Must participate in the direct deposit pay program.
  • May be required to successfully complete a probationary/trial period.
  • See Other Information and Requirements section for additional requirements.

  Requirements:
  
  All qualifications requirements must be met by the closing date of this announcement and clearly documented in your resume.
  
  Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
  
  Must be able to obtain an interim and/or final (e.g., confidential/secret/top secret, etc.) security clearance prior to entrance on duty AND must be able to maintain the required level of clearance while employed in the subject position. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
  
  This position is subject to work an uncommon tour, including nights, weekends, and holidays to meet mission requirements. Overtime or night differential pay and/or unusual duty hours may be required.
  

  Qualifications

  In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience.
  
  For the GS-5: Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-4 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following:
  
  - Using a keyboard to enter and retrieve data from/to a specialized computer system or database.
  - Operating computer systems to provide patient appointment services.
  - Researching operating manuals to assist in accomplishing job objectives.
  - Interpreting commonly used medical terminology.
  
  Additional qualification information can be found from the following Office of Personnel Management website:
  http://ift.tt/2o4r9Ft.

  Education

  Education:
  
  If you are using education to meet all or part of the qualification requirements, you must submit a copy of your transcripts or an itemized list of college courses which includes equivalent information from the transcript (course title, semester/quarter hours, and grade/degree earned) in your resume. See OPM's General Policies for information on crediting education.
  
  SUBSTITUTION OF EDUCATION FOR EXPERIENCE: Successfully completed four years of education above high school level.
  
  COMBINATION OF EDUCATION AND EXPERIENCE: Equivalent combinations of education and experience may be used to meet the total qualification requirements.

Apply

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