IMMIGRATION SERVICES ASSISTANT - Department of Homeland Security - San Fernando, CA

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Title : IMMIGRATION SERVICES ASSISTANT - Department of Homeland Security - San Fernando, CA
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IMMIGRATION SERVICES ASSISTANT - Department of Homeland Security - San Fernando, CA

  • Summary

    The Department of Homeland Security (DHS) is calling on those who want to help protect American interests and secure our Nation. DHS Components work collectively to prevent terrorism; secure borders and our transportation systems; protect the President and other dignitaries; enforce and administer immigration laws; safeguard cyberspace; and ensure resilience to disasters. We achieve these vital missions through a diverse workforce spanning hundreds of occupations. Make an impact; Join DHS.

    U.S. Citizenship and Immigration Services secures America's promise as a nation of immigrants by providing accurate and useful information to our customers, granting immigration and citizenship benefits, promoting an awareness and understanding of citizenship, and ensuring the integrity of our immigration system. Visit us here for more information.

    Every day, our Immigration Services Assistants (Office Automation) support the Adjudication Services Process by assisting Immigration Services Officers, providing security checks in accordance with DHS/USCIS laws and policies, research, collect, correlate and analyze data to ensure the integrity of information and prepare reports, provide direct service to customers and their representatives, and managing files, databases and correspondence.

    This position of IMMIGRATION SERVICES ASSISTANT (OFFICE AUTOMATION) starts at a salary of $37,009 GS-05 grade level, to $53,634 GS-06 grade level, with promotion potential to GS-07 grade level.
    Apply for this exciting opportunity to become a member of the Field Operations Directorate, District 23 located in San Fernando Field Office within U.S. Citizenship and Immigration Services.

    For definitions of terms found in this announcement, please click here.

    This position is in the bargaining unit.
    This position is not considered "essential" for purposes of reporting to work when the facility might otherwise be closed.

    Relocation expenses are authorized if you are a USCIS employee assigned to the Refugee, Asylum and International Operations program and have been approved for rotation from an overseas assignment. Relocation expenses for USCIS employees assigned to an OCONUS location will be considered on a case-by-case basis.

    Note: USCIS may fill one or more positions using this vacancy.
    Learn more about this agency

    Responsibilities

    The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence, and limited complexity.

    As a IMMIGRATION SERVICES ASSISTANT (OFFICE AUTOMATION), you will:
    • Pre-screen various applications and submissions by USCIS customers for accuracy and completeness of initial supporting documentation and schedule applicant appointments, communicating directly with applicant and their representatives.
    • Perform analysis on files, reports, and information systems and databases to update information and maintain data integrity.
    • Produce highly sensitive and secure documents.
    • Identify incoming applications that require expedited service or requests for fee waivers and channel those through the correct work process.
    • Edit and create office documents and correspondence using office automation software, i.e. graphics, databases, spreadsheets and word processing, manage individual case files, account for the movement of files to other locations, conduct audits of files, and act as a records liaison with other agencies.

    Travel Required

    Occasional travel - You may be expected to travel for this position.
    Supervisory status
    No
    Promotion Potential
    7

    Who May Apply

    This job is open to…

    All U.S. Citizens Questions? This job is open to 1 group.
Apply


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