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Title : DESK CLERK - Department of the Navy - Quantico, VA
link : DESK CLERK - Department of the Navy - Quantico, VA

DESK CLERK - Department of the Navy - Quantico, VA

Summary

Bachelor Housing Branch (BHB) is looking for the best and brightest to join our Team!  Bachelor Housing Branch provides low-cost, quality, transient billeting to both military and DOD civilians traveling on government funded orders, to include entitled guests on a space available basis and permanent Officers/Staff NCO's occupying quarters aboard MCB Quantico
* Stable year round employment
* Rotating weekends off
* Reasonable working hours
Potential to convert to a regular part time position with benefits after one year.

Duties

SUMMARY OF DUTIES:
Accepts reservations, registers guests, assigns rooms, issues keys, calculates and posts all charges to guests' account, presents statement, collects payments, maintains records, manually and/or on a Personal Computer.
May be responsible for change fund. May answer telephone or operate telephone system. Relays messages to guests. Receives, sorts, and distributes mail. Advises manager of any maintenance or guest problems. Calls emergency maintenance if warranted.
May sell retail merchandise. May rent video equipment and tapes. May answer questions about location of activities and tourist attractions in the immediate area.
Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Acknowledges customers, smiles and makes eye contact. Asks questions to determine, verify and solve problems. Checks for satisfaction on the quality of goods and services. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise.
Adheres to safety regulations and standards. Uses required safety equipment, and observes safe work procedures. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.
Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

This position is emergency essential. May be required to work when the rest of the Base is closed.
Performs other related duties as assigned.

Supervisory Status

No

Promotion Potential

NA

Who May Apply

This job is open to…

Open to All Sources Questions? This job is open to 1 group.

Job Requirements

Key Requirements

• See Duties and Qualifications

Qualifications

MINIMUM OUALIFICATIONS:
Six months experience in operating a computer preferred. Knowledge of basic cash handling techniques. This is a white-collar position where occasional lifting up to 20 lbs may be required.


EVALUATIONS:

Security Clearance

Not Applicable

Apply

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