Claims Assistant - Department of Veterans Affairs - Norfolk, VA

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Title : Claims Assistant - Department of Veterans Affairs - Norfolk, VA
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Claims Assistant - Department of Veterans Affairs - Norfolk, VA

Summary

About the Agency

Vacancy Identification Number (VIN) 10025634

Our Mission: To fulfill President Lincoln's promise - "To care for him who shall have borne the battle and for his widow, and his orphan" - by serving and honoring the men and women who are America's veterans. How would you like to become a part of a team providing compassionate care to veterans?

The Veterans Benefits Administration (VBA) provides a variety of benefits and services to service members, veterans, and their families. VBA has been undergoing a major transformation that is people-centric, results-oriented, and a forward-looking integration of solutions that will ensure total lifelong engagement with service members, veterans, and their families.

Duties

The Claims Assistant is an out-based position for the Roanoke Veterans Affairs Regional Office, and located in Norfolk, VA.

As a Claims Assistant for the Veteran Benefits Administration you will:
  • Analyzes claims received in the Centralized Mail Portal and determines correct routing of claim/mail to appropriate team.
  • Utilizes VA system development capabilities, prepares various types of correspondence through office automation.
  • Explains Veterans benefit programs and entitlement criteria to veterans, dependents and others. Screens initial claims for benefits.
  • Generate correspondence that will be understood by the claimant.
  • Evaluates all facts and evidence and applies pertinent laws, precedents and regulations to determine entitlement or development needed.
  • Utilizes agency specific software systems to perform job and various Microsoft Word programs. Composes and releases various types of correspondence.
  • Establishes and maintains veteran's claims folders, electronic and/or paper copies. Creates and updates control actions on agency-related software.
  • Greet clients and provide basic customer service and be able intake the claim and route to next level.
  • Prepares and ships paper claims for shipment for electronic scanning to contract vendors.
Work Schedule: 8:00am - 4:30pm; Alternate work schedules are available
Position Description Title: Claims Assistant GS-5/6
Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Supervisory Status

No

Promotion Potential

6

Travel Required

  • Occasional Travel
  • You may be expected to travel for this position.

Relocation Authorized

  • No

Who May Apply

This job is open to…

All U.S. Citizens Questions? This job is open to 1 group.


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