Title : Claims Assistant - Department of Veterans Affairs - Norfolk, VA
link : Claims Assistant - Department of Veterans Affairs - Norfolk, VA
Claims Assistant - Department of Veterans Affairs - Norfolk, VA
Summary
About the Agency
Vacancy Identification Number (VIN) 10025634
Our Mission: To fulfill President Lincoln's promise - "To care for him who shall have borne the battle and for his widow, and his orphan" - by serving and honoring the men and women who are America's veterans. How would you like to become a part of a team providing compassionate care to veterans?
The Veterans Benefits Administration (VBA) provides a variety of benefits and services to service members, veterans, and their families. VBA has been undergoing a major transformation that is people-centric, results-oriented, and a forward-looking integration of solutions that will ensure total lifelong engagement with service members, veterans, and their families.
Vacancy Identification Number (VIN) 10025634
Our Mission: To fulfill President Lincoln's promise - "To care for him who shall have borne the battle and for his widow, and his orphan" - by serving and honoring the men and women who are America's veterans. How would you like to become a part of a team providing compassionate care to veterans?
The Veterans Benefits Administration (VBA) provides a variety of benefits and services to service members, veterans, and their families. VBA has been undergoing a major transformation that is people-centric, results-oriented, and a forward-looking integration of solutions that will ensure total lifelong engagement with service members, veterans, and their families.
Duties
The Claims Assistant is an out-based position for the Roanoke Veterans Affairs Regional Office, and located in Norfolk, VA.
As a Claims Assistant for the Veteran Benefits Administration you will:
Position Description Title: Claims Assistant GS-5/6
Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.
As a Claims Assistant for the Veteran Benefits Administration you will:
- Analyzes claims received in the Centralized Mail Portal and determines correct routing of claim/mail to appropriate team.
- Utilizes VA system development capabilities, prepares various types of correspondence through office automation.
- Explains Veterans benefit programs and entitlement criteria to veterans, dependents and others. Screens initial claims for benefits.
- Generate correspondence that will be understood by the claimant.
- Evaluates all facts and evidence and applies pertinent laws, precedents and regulations to determine entitlement or development needed.
- Utilizes agency specific software systems to perform job and various Microsoft Word programs. Composes and releases various types of correspondence.
- Establishes and maintains veteran's claims folders, electronic and/or paper copies. Creates and updates control actions on agency-related software.
- Greet clients and provide basic customer service and be able intake the claim and route to next level.
- Prepares and ships paper claims for shipment for electronic scanning to contract vendors.
Position Description Title: Claims Assistant GS-5/6
Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.
Supervisory Status
NoPromotion Potential
6Travel Required
- Occasional Travel
- You may be expected to travel for this position.
Relocation Authorized
- No
Thus Article Claims Assistant - Department of Veterans Affairs - Norfolk, VA
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