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Title : IT SPECIALIST - Department of the Army - Fort Totten, NY
link : IT SPECIALIST - Department of the Army - Fort Totten, NY

IT SPECIALIST - Department of the Army - Fort Totten, NY

Summary

Civilian employees serve a vital role in supporting the Army mission. They provide the skills that are not readily available in the military, but crucial to support military operations. The Army integrates the talents and skills of its military and civilian members to form a Total Army.

About the Position:This is a Military Technician position with the US Army Reserves. Becoming a Military Technician allows you to experience the best of two worlds by taking advantage of the opportunity to become a Citizen Soldier in the US Army Reserve Military Technician program. This enables you to receive full civil service benefits and military reserve benefits. Military Technicians are a vital link between the US Army Reserves and civil service and are one of the most important keys to combat readiness.
This position is located at: 80th Training Command (The Army School System), 3rd Brigade, 100th Division, Fort Totten, NY.
Description of the Working Environment: work is performed in an office setting.
Who May Apply: U.S. Citizens

Duties

The duties of this position include:

• Resolve computer application problems (software/hardware)
• Provide customer support
• Support telecommunication technologies

Travel Required

• Occasional Travel
• The business travel requirement is 10%.

Relocation Authorized

• No

Job Requirements

Key Requirements

• This position requires membership in the US Army Reserve (USAR).
• This position is subject to drug testing.

Qualifications

In order to qualify, you must meet the education and/or experience requirements described below. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.
Basic Requirement:
This position has a basic requirement that you must meet in addition to the experience required below. The basic requirement is as follows:
1) Attention to Detail
2) Customer Service
3) Oral Communication
4) Problem Solving
Experience required: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience.
To qualify based on your experience, your resume must describe at least one year of experience which prepared you to do the work in this job. Specialized experience is defined as: Work that involves providing telephonic and face-to-face assistance to customers on computer software/hardware/network problems; Training employees on computer systems to minimize operational disruptions; Assist managing accountability for information technology related equipment in an organization; Troubleshooting software/hardware/network communication issues and provide corrective action. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service, GS-07.
You will be evaluated on the basis of your level of competency (knowledge, skills, abilities) in the following areas:

• Knowledge of IT Principles, Practices, and Policies
• Ability to Analyze
• Ability to Problem Solve
• Skill in Customer Support
• Ability to Maintain Computer Systems

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you may qualify if your education meets the definitions below:
Qualifying based on education below: Education may be substituted for specialized experience with a Master's (or equivalent graduate degree), 2 years (36 semester hours) of progressively higher level graduate education leading to a master's or equivalent degree from an accredited college or university. The degree must be in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, technology management, or in a field that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks. (Note: you must attach a copy of your transcripts.)

Only degrees from an accredited college or university recognized by the Department of Education are acceptable to meet positive education requirements or to substitute for experience. For additional information, please go to the Office of Personnel Management (OPM) and U.S. Department of Education websites.
Foreign education must be evaluated for U.S. equivalency in order to be considered for this position. You must include this information with your application package.
If using education to substitute for experience, such education must be related to the position and demonstrate the knowledge, skills, and abilities necessary to do the work.

Other Requirements: Click here for expanded definitions.

• Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
• You will be required to provide proof of U.S. Citizenship.
• One year trial/probationary period may be required.
• Direct Deposit of Pay is Required.

Security Clearance

Secret

Apply

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