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Title : Contact Representative - Department of Veterans Affairs - Washington DC, DC
link : Contact Representative - Department of Veterans Affairs - Washington DC, DC

Contact Representative - Department of Veterans Affairs - Washington DC, DC

Summary

Vacancy Identification Number (VIN) # 1892280

OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

The Department of Veterans Affairs (VA) needs employees who possess the energy, compassion, and commitment to serve those who served our Country. Whatever the job title, every position in VA will give you a chance to make a meaningful and personal contribution to the lives of truly special and deserving people - our Veterans. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. Working for VA is one of the most emotionally satisfying and professionally rewarding ways to dedicate the best within you to your Country's service. If you are transitioning from the military or a Veteran already, we invite you to explore the benefits of continuing your career at the VA. The VA is committed to hiring Veterans.
The VA is much more than just another employer. It is an honorable, open and welcoming community of those who care. Gratitude is our motivation and service is our mission.
The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define "who we are," our culture, and how we care for Veterans, their families and other beneficiaries.

The Values are Integrity, Commitment, Advocacy, Respect and Excellence ("I CARE").

As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. For more information on the Department of Veterans Affairs, go to http://ift.tt/RuzGum.
NOTE: This announcement will close at 11:59 pm EST on the day that 100 applicants have applied OR at 11:59 pm EST on the set closing date or whichever comes first.

Duties

The Contact Representative serves as a Program Specialist in the Board of Veterans' Appeals (BVA), Litigation and Customer Support Division. The Board of Veterans' Appeals (BVA) is a major component of the Department of Veterans Affairs (VA), and on behalf of the Secretary, is responsible for entering the final decision for the many thousands of claims for entitlement to veterans' benefits that are presented annually for appellate review. The incumbent must have an understanding of the VA organization, veterans' benefits programs, applicable laws and regulations, and the Board of Veterans' Appeals Rules of Practice to respond to inquiries and relieve the Team Lead of answering many calls personally. Unusually complex or sensitive questions are referred to the Team Lead for resolution.
Major duties and responsibilities includes but are not limited to:

• Serves as the BVA's representative or focal point of contact for responding to calls and/or correspondence concerning veterans' claims.
• Receives telephone calls from representatives of Veterans Service Organizations, members of Congress, claimants and/or their attorneys, high-level officials of the Departments well as other Government agencies.
• Receives formal inquiries referred from the Office of the Secretary and White House and is responsible for composing and putting into final form correspondence. When appropriate, the incumbent will also compose drafts of non-sensitive correspondence.
• Reviews and summarizes background material for use by the Team Lead and Branch Chief in connection with appeals, procedure, or administrative matters.
• Researches answers and appeals status to answer questions in the appropriate databases. When required, conducts research in general subject areas assigned by the Team Lead and/or Branch Chief. This research involves assembling of data and extraction of information from statutory sources.
• Prepares reports of contact inclusion in claims files to document questions and problems discussed or action taken. Writes up reports of contact on calls handled personally and also those handled by the branch based on information provided. Where justified, the incumbent commits the Board to expedite processing an appeal, or having a case advanced on the docket. This action is to be consistent with the regulations and Board policy.
• Assists the Team Lead and/or Branch Chief in his or her role with recruiting applicants for the professional staff.
• Responsible for screening initial applications and answering outline questions concerning Board employment.
• Types a wide variety of material in final form including correspondence, memoranda, reports, and is responsible for assuring proper format, punctuation, spelling and grammatical construction.
• Operates various personal computer software programs and word processing equipment and must be a qualified typist.
• Serves as the VA Intranet Quorum coordinator for the Board and reviews the VAIQ controlled correspondence system daily to assign VA, Congressional, and White House related correspondence as appropriate within the Board. Maintains and updates ExecVA database for the Board.
• When directed, prepares all correspondence for Chairman's signature. Ensures that the style and tone is that preferred by the Chairman, that all issues have been covered appropriately, and that the Chairman's latest thinking on the subject is accurately portrayed; determines whether other staff or offices need to be involved in the review, and identifies problems.
• Performs other duties as assigned.

Work Schedule: VA supports flexible schedules.
Position Description Title/PD#: 80561A (No known promotion potential).

Travel Required

• Not Required

Relocation Authorized

• No

Job Requirements

Key Requirements

• You must be a U.S. citizen to apply for this job.
• Subject to a background/suitability investigation.
• Designated and/or random drug testing may be required.
• May serve a probationary period.
• Selective Service Registration is required for males born after 12/31/1959.
• A complete application package; Resume, DD-214, SF-15, SF-50, etc.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement.
GS-08 grade level: One year of specialized experience (equivalent to the GS-07 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: Screening telephone calls and visitors, and personally handling matters of a non-technical or general nature; accurately and promptly give and receive information from individuals within and outside the organization; use of personal computers and software applications to prepare reports and correspondence; proper grammar usage to draft and edit efficiently; searches and provides all appropriate reference material; proficiency in organizing work to meet recurring deadlines; developing and implementing various tracking systems for suspense items; and routinely collects, compiles and tracks information.
There is no educational substitution for the GS-08 grade level.






Physical Requirements: The incumbent work requires some walking, standing, bending and carrying light items such as books and papers.
Time-in-grade: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-08 position you must have served 52 weeks at the GS-07 grade level.

Security Clearance

Public Trust - Background Investigation

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