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Title : Telecommunications Technician - Department of Veterans Affairs - Brooklyn, NY
link : Telecommunications Technician - Department of Veterans Affairs - Brooklyn, NY

Telecommunications Technician - Department of Veterans Affairs - Brooklyn, NY

Summary

About the Agency

OUR MISSION: To fulfill President Lincoln's promise: "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

The Department of Veterans Affairs (VA) needs employees who possess the energy, compassion, and commitment to serve those who served our Country. Whatever the job title, every position in VA will give you a chance to make a meaningful and personal contribution to the lives of truly special and deserving people - our Veterans. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. Working for VA is one of the most emotionally satisfying and professionally rewarding ways to dedicate the best within you to your Country's service. If you are transitioning from the military or a Veteran already, we invite you to explore the benefits of continuing your career at the VA. The VA is committed to hiring Veterans.

The VA is much more than just another employer. It is an honorable, open and welcoming community of those who care. Gratitude is our motivation and service is our mission.

The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define "who we are," our culture, and how we care for Veterans, their families and other beneficiaries. The Values are Integrity, Commitment, Advocacy, Respect and Excellence ("I CARE"). America's Veterans need you!

This position is subject to the hiring freeze under the Presidential Memorandum, dated January 23, 2017. This vacancy announcement is being posted for recruitment and qualifications determination. We are moving forward with the evaluation and consideration of candidates. If you are determined to be among the best qualified group of candidates, you may be interviewed. However, we will not extend an offer of employment for this vacancy announcement unless and until the position is no longer subject to the hiring freeze or the hiring freeze is lifted.

Duties

These positions are located within the Telecommunications Section of the Police Service at the New York Harbor Healthcare System, Brooklyn, NY. The purpose of this position is to provide the services and perform the duties of switchboard and telecommunication operations of the medical facility. The work involves routing the calls to their proper destinations and providing telephone and organizational information to callers. The switchboard operates 24 hours per day, 7 days per week. The employee is required to work shifts, nights, weekends and holidays as scheduled, in addition to dispatch, emergency communications and monitoring services. Major duties and responsibilities include but are not limited to:
Operates the automated call distribution phone system and UMBXICS attendant console;
Handles a wide variety of calls - local, long distance, overseas, and numerous emergency calls, i.e. bomb threats, crisis intervention, threatened suicide, etc.;
Disperses callers rapidly and professionally to the proper party or service within the Medical Center;
Monitors, tests, and records the results of the pager tests, consolidated facility alarms, audio logger, multi-facility closed circuit surveillance television, and emergency radio system;

• Operating several complex computerized functions which include, multi-channel radio systems, closed circuit television systems, intrusion, panic, fire, cardiac arrest, crisis intervention, internal/external disaster, refrigeration, telephone, switch, and medical gases;
• Placing overseas calls and faxes for staff members to communicate with overseas parties;
• Handling incoming calls approximately 50% of the time using the computer for location of clinics, units, and staff members;
• Monitoring a complex security closed circuit camera system;
• Taking emergency and non-emergency police, fire, and ambulance complaints and dispatches the appropriate units to the locations required;
• Insuring that the Police logger device and closed circuit TV recording devices are working properly; and,
• Performing other related duties as assigned.

Work Schedule: Rotating, irregular tours of duty (evenings, nights, weekends, and holidays).

Recruitment & Relocation Incentives: Not authorized
Financial Disclosure Report: Not Required

Travel Required

• Not Required

Relocation Authorized

• No

Job Requirements

Key Requirements

• Must be a U.S. citizen
• Subject to a background/security investigation
• Designated and/or random drug testing may be required
• Selective Service Registration is required for males born after 12/31/1959
• May be required to serve a probationary period.

Qualifications

To qualify for this position at the GS-5 level, you must meet one of the following requirements:
Specialized Experience: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-4) in the Federal Service that has given you the particular knowledge, skills and abilities required to successfully perform the duties of a Telecommunications Technician. Specialized experience includes: operating communication equipment to receive incoming calls; assisting and dispatching personnel and equipment to scene of emergency; operating telephone console; monitoring alarm system signals; operating two-way radio to dispatch police, fire, medical, and other personnel and equipment; entering and extracting data from a computer system; operating an overhead paging system; typing commands on computer keyboard to update files; maintaining logs; testing communications and alarm equipment; safeguarding sensitive information; and working efficiently under pressure of time and/or stressful conditions. NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. ~OR~
Education: Successfully completed four (4) years of education above the high school level in any field which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. ~OR~
Combination of Experience and Education: Equivalent combinations of successfully completed post-high school education (beyond the second year) and specialized experience, as described above, which meet the total experience requirements for this grade level. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation.

You will be rated on the following Competencies as part of the assessment questionnaire for this position:

• Applies Technology to Tasks
• Communications
• Communications Security Management
• Compliance
• Stress Tolerance

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://ift.tt/1dO9mm4.
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ift.tt/1bgzbPg. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://ift.tt/1fo0xnu.
PHYSICAL REQUIREMENTS: This position requires long periods of sitting at the switchboard during heavy call periods until relieved. The person in this position must be physically able to activate various alarms and computers located in the telephone switchboard room. Logs emergency calls and other related information. Work is performed in an office type setting. There is minimal level of noise due to other operators answering the switchboard and the various alarms located in the switchboard room. Monitor proper safety precautions as dictated by Medical Center regulations.

Security Clearance

Public Trust - Background Investigation

Apply

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