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Title : Customer Service Representative - Department of Agriculture - Alamogordo, NM
link : Customer Service Representative - Department of Agriculture - Alamogordo, NM

Customer Service Representative - Department of Agriculture - Alamogordo, NM

Summary

A career with the Forest Service will challenge you to manage and care for more than 193 million acres of our nation's most magnificent lands, conduct research through a network of forest and range experiment stations and the Forest Products Laboratory, and provide assistance to State and private forestry agencies.
It's an awesome responsibility - but the rewards are as limitless as the views.
USDA is a great place to start or continue your career. USDA is ranked as one of the top 10 "Best Places to Work in the Federal Government" by the Partnership for Public Service http://ift.tt/OS8S9x. Rankings are based on employee feedback regarding satisfaction with their work experience.

This position is temporary and has a Not-to-Exceed date. However, an extension of the appointment may be possible without further competition. The appointment may also end early due to lack of work or funds.
This position is located on a Forest Service unit to provide Customer Service Representative services such as greeting visitors, answering telephones, responding to routine inquiries from a variety of customers and providing overall support to the administrative staff on the unit.
This position is located in Region 3 on the Lincoln National Forest in Alamogordo, NM.
For additional information about the duties of the position, please contact, Marleen Moya, (575) 434-7368, mmoya@fs.fed.us or Margarita Payan, (575) 434-7384, mpayan@fs.fed.us.
TEMPORARY APPOINTMENT: Considerable travel may be required. Some positions involve work that requires travel away from the official duty location to remote worksites within commuting distance (49 miles).
Positions will be filled as a temporary appointment up to 6 months.
Hourly wage as shown is Rest of U.S. (RUS). Specific wage rate will vary by location and may be higher or lower than the amount shown on the vacancy announcement. http://ift.tt/1DEEOqu
The USDA Forest Service has legislative authority to recruit and fill Permanent (Career/Career- Conditional), Temporary, and Term Appointments under the USDA Demonstration Project. Under this authority, any U.S. citizen may apply.

Duties

Provides a full range of standard and non-standard assignments resolving a variety of non-recurring problems. Work includes a variety of assignments involving different and unrelated steps, processes, or methods. The incumbent must identify and understand the issues involved in each assignment and determine what steps and procedures are necessary and the order of their performance. Completion of each transaction typical involves selecting a course of action from a number of possibilities.
Reads and keeps apprised of organizational and Agency-wide directives and procedures in order to be aware of changes and new requirements affecting the work of the organization. Such procedures concern preparation and processing of correspondence, reports, and forms; hard-copy and electronic filing; mail procedures; preparation of travel vouchers; and, security procedures.
Provides answers to a wide variety of inquiries. Provides explanations of office functions, describing specific requirements, providing basic instructions, or a similar degree of detail. Performs data entry and typing tasks as needed.
Greets visitors and answers the telephone. Provides routine information and answers many types of inquiries on all research and/or forest activities such as the whereabouts of key personnel and directions to facilities. Refers difficult, technical, or special questions to the appropriate staffs.
Uses word processing software and printing equipment to create, copy, edit, store, retrieve, and print a variety of standardized documents using a glossary of prerecorded formats, form letters, standard paragraphs, and mailing lists. May use database or spreadsheet software to enter, revise, sort, or calculate, and retrieve data for standard reports.
Serves as Collection Officer to sell such items as National Forest maps, Christmas tree permits, 2400-4’s (Forest Product Sale Permits), and Golden Age Passports in accordance with manual and handbook requirements. Is held accountable for the funds collected. Maintains accountability records as required.

Travel Required

• Occasional Travel
• Per Work Assignment

Relocation Authorized

• No

Job Requirements

Key Requirements

• You must be a US Citizen or US National
• Males born after 12/31/59 must be Selective Service registered or exempt
• Satisfactory background investigation and/or fingerprint check

Qualifications

You must possess the Basic Requirements identified below to be considered eligible for this position. Transcripts must be provided for qualifications based on education. Your application or resume must clearly show that you possess the appropriate experience requirements.
GS-05: (1) One year of specialized experience equivalent to the GS-4.
Specialized experience is defined as greeting visitors and responding to phone and written inquiries; maintaining written records; and using word processing software and printing equipment to create, copy, edit, store, retrieve, and print standardized documents.-OR
Successful completion of 4 years of study above high school. –OR
A combination of education and experience listed above.
To receive consideration for this position, you must meet all qualification requirements on the closing date of this announcement.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.



ADDITIONAL REQUIREMENTS:No Additional Requirement.

Security Clearance

Other

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