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Title : Change Management Manager - Canada Post - Vancouver, BC
link : Change Management Manager - Canada Post - Vancouver, BC

Change Management Manager - Canada Post - Vancouver, BC

Job Details: 
Job Requisition Id: 8511
Business Function: Operations Support
Primary City: Vancouver
Other Location(s):
Province: British Columbia (CA-BC)
Employment Type: Full-Time
Employment Status: Term
Language Requirement: English Essential
Employee Class and Level:
Number of Vacancies 1
Job Closing Date (dd/mm/yyyy): 27/03/2018

Job Description

The Manager, Change Management leads the planning and delivery of the change strategy for a major business function undertaking large-scale projects that will result in the introduction of significant change to the Corporation. The Manager, Change Management provides counsel to the client on change management issues, particularly as they relate to communications and training; assembles a team to deliver the strategy incorporating the change impact analysis and re-engineering of processes; coordinates across functional groups and key stakeholders; and tracks, monitors and reports on results. The Manager, Change Management serves as primary liaison on all change management issues on behalf of the project team.

Job Responsibilities

Below are the main job requirements and responsibilities for the Manager, Change Management.

• Consults with the client, and develops scope and implementation plans in support of the approved strategy including structure of the implementation team, detailed costing, responsibility assignments and management controls to deliver within overall project objectives.

• Develops the change management strategy with the project director for approval and integration with other initiatives by the project sponsor including feasibility assessment of alternative solutions to the strategy and associated costs.

• Completes detailed assessment of changes in business process in line with the project design teams. Coordinates cross-functional teams to assess business impact of those changes, on business process, employee roles and external customers and/or vendors.

• Ensures the change management strategy is delivered, within the project timeframes, cost estimates, following the strategic and tactical processes. Ensures that senior management is advised of the communications and training plans as well as any variances to these plans.

Job Responsibilities (continued)

• Works closely with key stakeholders such as Communications, Labour Relations, Learning and Development Institute and Customer Support Teams to ensure business process changes are understood and addressed within the overall change strategy.

• Develops content, communication and training using project resources and cross functional teams, as required, to execute the approved change management strategy.

• Regularly reviews and reports status of all project deliverables with project team and other key stakeholders. Ensures that all project deliverables adhere to corporate standards and policies.

• Stays current with change management best practices. Promotes the enhancement of change management skill levels and improves retention of these skills in Canada Post by sharing information and demonstrating their value through results.

• Recommends priority areas for future development or enhancement to senior management.

Qualifications

Education

• University degree in a relevant discipline such as Communications/Business or equivalent experience

Experience

• 2 or more years’ experience managing people
• At least three to four years’ experience in a business management role including relevant work experience in the areas of Process Management, Communications, Training and/or Change Management
• One or more years of experience in a unionized environment an asset
• Experience in a project environment would be an asset

Other Candidate Requirements

• Understanding of Plant Operations and/or Delivery Operations
• Proficient computer skills and competent with Microsoft Office programs
• Excellent team building and leadership skills and experience
• Skilled at motivating others
• Sound organizational, analytical, judgement and decision-making skills with proven abilities in problem solving
• Strong interpersonal skills with an ability to build and maintain relationships
• Strong oral and written communication skills
• Demonstrated ability to manage competing priorities and integrate various tasks within a matrix or project environment
• Highly influential with strong negotiating skills
• Adept at project development and execution
• Innovative with a strong business acumen

Other Information

Employment Equity
Canada Post is committed to employment equity and encourages applications from women, Aboriginal people, persons with disabilities and visible minorities.

Conflict of Interest
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.

Accommodation
If you are contacted by Canada Post regarding a job opportunity or testing, please advise if you require accommodation.

Important Message
Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.




Our Leadership Behaviours 
Decision Making – A champion of the organization who takes calculated risks and makes prudent, common sense decisions about current issues, future opportunities and resource requirements in a timely, well thought out manner that aligns with the corporation's best interests.
Accountability – An individual who strives for performance excellence and who holds him/herself and direct reports accountable for decisions and actions and for learning from mistakes when intended results are not achieved.
Business Orientation – A proactive individual who understands the competitive nature of the business, and is committed to sustaining the business through excellent customer service and new business opportunities.
Execution – A focused and self-motivated individual who acts with a sense of urgency and delivers on time and within budget, by dealing effectively with challenges and ambiguous situations.
Leading People – A compelling communicator and leader who engages, motivates and inspires others to achieve results and who encourages personal growth and finding better ways of doing things.

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