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Title : RECEPTIONIST/SUPPORT CLERK - Ministry of Community and Social Services - Toronto, ON
link : RECEPTIONIST/SUPPORT CLERK - Ministry of Community and Social Services - Toronto, ON

RECEPTIONIST/SUPPORT CLERK - Ministry of Community and Social Services - Toronto, ON

Organization:

Ministry of Community and Social Services

Division:

Operations Division

City:

Toronto

Job Term:

1 Permanent

Job Code:

06OAD - Office Administration 06

Salary:

$21.72 - $25.09 Per Hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.

Understanding the job ad - definitions

Posting Status:

Open

Job ID:

118104

Apply Online
View Job Description

Can you provide exceptional customer service and effectively respond to callers in both English and French? Do you demonstrate excellent communication and organizational skills? Then consider this exciting opportunity with the Ministry of Community and Social Services, Operations Division.

What can I expect to do in this role?

You will:
• answer and redirect all incoming calls using a multi-line telephone system
• respond to calls consistent with the government's customer service requirements and quality service standards
• respond to contentious and difficult or sensitive calls
• advise the appropriate Manager of contentious calls and urgent matters
• use discretion in receiving visitors and directing them to the appropriate office/staff
• deal with unexpected visitors under pressure
• provide computer processing services and clerical support to Branch units
• update and maintain internal telephone directory and lists
• receive, open, sort and process all incoming and outgoing mail services, assist with ordering stationary and office supplies

How do I qualify?

Mandatory

• You are proficient in English as well as oral French language at the advanced level.

Communication and Customer Service Skills:

• You have excellent interpersonal communications and customer service skills in dealing with callers, visitors, ministry political staff, senior management, colleagues and peers.
• You demonstrate sound tact and discretion to handle confidential information/materials and respond to sensitive inquiries.
• You can prepare/compose routine correspondence and clearly and accurately transcribe messages.

Organization, Research and Judgement Skills:

• Research skills to update resource materials and redirect calls appropriately
• Judgement and tact when dealing with internal/external stakeholders and as well as difficult callers and visitors
• You have excellent organizational skills to prioritize workload and meet service standards and deadlines

Computer Skills:

• You are proficient with word processing and a variety of computer software programs and databases to create documents and check information

Technical Knowledge:

• You have excellent knowledge of customer service principles and practices, as well as the government's service quality standards
• You have an understanding of the structure of government ministries and partner agencies

Additional Information:

Address:

• 1 Bilingual Permanent, 375 University Ave, Toronto, Toronto Region

Compensation Group:

Ontario Public Service Employees Union

Understanding the job ad - definitions

Schedule:

3.7

Category:

Administrative and Support Services

Posted on:

Monday, February 5, 2018

Note:

• This ad is also available in French.

How to apply:

1. You must apply online.
2. Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
3. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
4. Read the job description to make sure you understand this job.
5. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
6. If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment Services staff will contact you within 48 hours.

Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Remember: The deadline to apply is Tuesday, February 20, 2018 11:59 pm EST. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

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