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Title : Clerk - Canada Post - Québec, QC
link : Clerk - Canada Post - Québec, QC

Clerk - Canada Post - Québec, QC

Job Description: 
Job Requisition Id: 6112
Business Function: Audit
Primary City: Québec
Other Location(s):
Province: Quebec (CA-QC)
Employment Type: Part-Time (25h/week)
Employment Status: Permanent
Language Requirement: French Essential
Employee Class and Level: UPCEA03
Number of Vacancies: 1 
Job Closing Date (dd/mm/yyyy): 26/02/2018

Job Description

Under the Officer’s supervision, issue invoices for statements of mailing/manifests from regional offices to record volumes and revenue on a timely basis, using the SAP computerized billing system.  In addition, ensure the accuracy of the invoices and that adjustments are made and maintained at an acceptable rate.  Check work performed and produce control reports.  The incumbent requires sufficient knowledge of CPC products, rates, policies and procedures in order to detect and resolve errors with statement of mailings.

Job Responsibilities

Below are the main job requirements and responsibilities for the Clerk, Order Management Process.

• Ensure that all relevant information is available before producing invoices; in cases where the proper documentation or information is missing (on preprinted or handwritten documents), take the necessary action to obtain the information by contacting the offices, or by consulting the systems.  Check the customer’s number on the statement of mailing, record this number on the cheque or money order to ensure that each transaction is entered into the correct customer account.

• Check that the rate used on the customer’s documents is correct and take necessary steps to recover amounts from customers.

• Capture statements of mailing/manifests, and record the corrections made and the people who have been informed of these corrections, using the computerized billing system.

• Compile and process readily available information following pre-established guidelines.  Prepare and distribute various daily, weekly and monthly reports.  Prepares spreadsheets and charts.  Maintain accurate and up to date information on various lists as required.

• Responsibility to maintain accurate records, assemble, analyze and compile information, statistics and reports, cross reference all documents to ensure data accuracy and integrity.  Verifies various reports, identifies anomalies and ensures corrective actions are undertaken.

Job Responsibilities (continued)

• Inform the appropriate person (BSCs, Sales Support, post offices, sales representatives, etc.) of the irregularities found, so they can take appropriate action.

• Contact and communicate directly with external customers (predominantly tiers 3-4), to exchange and obtain information pertaining to products, contracts and procedures.

• Check data entry of statements of mailing in the billing system and authorize downloading.

• Ensure compliance with internal procedures governing data entry, settlement of requests, etc. 

• Inform the analyst immediately of any problem with the system, to take corrective action as quickly as possible and avoid producing incorrect invoices.

• Respond to all requests for information from Head Office, representatives and contacts at regional offices. 

• Remain informed of any changes made to communication/distribution products captured by our systems.

• Research problem statements of mailing/manifests for Head Office or representatives.

• Perform other related duties such as receiving mail, controlling batches and  rejects, and following up on missing batches and/or problems, mailing items, cheque deposits and other duties required for the smooth operation of the section. 

Qualifications

Education

• Completion of secondary school according to provincial standards or equivalent (GED) is required AND
• Completion of post-secondary (College/University) courses in a related field is required.

Experience

• 1-3 years of related work experience is required.

Other Information

Employment Equity
Canada Post is committed to employment equity and encourages applications from women, Aboriginal people, persons with disabilities and visible minorities.

Conflict of Interest
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.

Accommodation
If you are contacted by Canada Post regarding a job opportunity or testing, please advise if you require accommodation.

Important Message
Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.


Leadership Behaviours
Decision Making – A champion of the organization who takes calculated risks and makes prudent, common sense decisions about current issues, future opportunities and resource requirements in a timely, well thought out manner, that aligns with the corporation's best interests.
Accountability – An individual who strives for performance excellence and who holds him/herself and direct reports accountable for decisions and actions and for learning from mistakes when intended results are not achieved.
Business Orientation – A proactive individual who understands the competitive nature of the business, and is committed to sustaining the business through excellent customer service and new business opportunities.
Execution – A focused and self-motivated individual who acts with a sense of urgency and delivers on time and within budget, by dealing effectively with challenges and ambiguous situations.
Leading People – A compelling communicator and leader who engages, motivates and inspires others to achieve results and who encourages personal growth and finding better ways of doing things.

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