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Title : Client Services Assistant - FLNRO and Rural Development - Kamloops, BC
link : Client Services Assistant - FLNRO and Rural Development - Kamloops, BC

Client Services Assistant - FLNRO and Rural Development - Kamloops, BC

Requisition #:	47444
Department:	FLNRO and Rural Development
Ministry Branch / Division:	Authorizations/FrontCounter BC
Posting Close Date:	2018-01-22
Location:	Kamloops
Multiple Locations:
Job Type:	Regular Full Time
Category:	Administrative Services
Job Profile:	Job_Profile_Client_Services_Assistant.docx
Job Summary:
Client Services Assistant Clerk 09R Salary $39,575.90 - $44,721.76 annually There are currently two positions available in our Kamloops office: -- 1 Regular, full time, permanent position -- 1 Temporary Assignment to the end of May, 2018 Regular employees must have their supervisor's approval prior to applying on the temporary opportunity This posting is not limited to the geographic area; board and lodging and relocation expenses do not apply An eligibility list may be established for future similar temporary and/or permanent opportunities FrontCounter BC provides a range of services to the public and to other government agencies involved in utilizing and managing Crown land and natural resources.  FrontCounter BC assists clients by coordinating access to tenures, permits, licenses, Crown land sales and grants for all the natural resource sector agencies. It is a single window service for businesses and individual citizens seeking information and/or authorizations to utilize Crown natural resources.  FrontCounter BC staff help navigate the application process from start to finish. The Client Service Assistant provides front line service based on general knowledge of various Natural Resource Agencies and other agencies’ legislation, regulations, policies and procedures, to clients of the provincial government’s natural resource agencies.  This position provides client services, financial and resource administration services for FrontCounter BC and ministry regional operations. For complete details about this opportunity, including accountabilities, please refer to the attached job profile.  For specific position related enquiries, please contact Greg.Holtus@gov.bc.ca.  DO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS.  If you experience technical difficulties submitting your online profile, or for more information about how to create or update your profile, please refer to the “HOW TO APPLY” section below. NOTE: Applications will be accepted until 11:59 pm Pacific Time on the closing date of the competition.
Qualifications:
To be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below: Secondary school graduation. Minimum 3 years clerical or administration experience in a formal business environment, which should include: Experience providing client/customer service to a diverse range of individuals, organizations, and industries; Experience with word processing, creating spreadsheets and working with standard computer applications (e.g., Word, Excel, PowerPoint and Outlook); Experience providing client service in confrontational or highly sensitive situations; Experience in providing excellent written and oral communication with a variety of clients/customers in complex situations. Preference may be given to applicants with one or more of the following: Experience working in the field of natural resource management. Experience working in a highly regulated or policy/legislation governed environment. Experience using a variety of client/server database applications. Experience with conflict resolution and negotiation in a regulatory environment. Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile. A Criminal Record Check (CRC) will be required. APPLICATION REQUIREMENTS Cover letter required: NO - Please do not submit a cover letter as it will not be reviewed. Please select "SKIP" on the cover letter screen to continue with your application. Resume required: YES - Prior to submitting your application for this opportunity, update your resume profile by using the copy and paste function to add your resume. Your resume must provide detailed information about your education and experience including the job related responsibilities and the month(s) and year(s) for your education and for each job in your employment history.

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