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Title : SERVICE DELIVERY ASSISTANT - Ministry of Advanced Education and Skills Development - South Porcupine, ON
link : SERVICE DELIVERY ASSISTANT - Ministry of Advanced Education and Skills Development - South Porcupine, ON

SERVICE DELIVERY ASSISTANT - Ministry of Advanced Education and Skills Development - South Porcupine, ON

Organization:

Ministry of Advanced Education and Skills Development

Division:

Timmins Service Delivery

City:

South Porcupine

Job Term:

1 Permanent, 1 Temporary assignment/contract up to 12 months with the possibility of extension

Job Code:

09OAD - Office Administration 09

Salary:

$24.15 - $28.15 Per Hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.

Understanding the job ad - definitions

Posting Status:

Open

Job ID:

116268

Apply Online
View Job Description

Are you a highly motivated individual who can provide a range of administrative, program and financial support? If so, consider this opportunity with the Employment and Training Division.

What can I expect to do in this role?

You will:

- prepare and review new client application files
- provide administrative office support
- provide quality customer service to clients at front counter and reception, responding to general inquiries in either French or English (in person, by phone or email)
- process contracts and enter information into data base systems
- process office accounts payables and receivables
- prepare a variety of correspondence
- provide financial and budget management support services
- respond to inquiries from clients regarding employment programs and services
- work closely with unit staff to respond to and coordinate ministry requests for information and reporting requirements
- take meeting minutes and track correspondence

How do I qualify?

Mandatory requirement:

- Proficiency in English and in the French language (oral at the advanced and written at the advanced minus level)

Knowledge:

- understanding of employment services and related programs and roles
- knowledge of administrative and financial practices and procedures

Communication and interpersonal skills:

- demonstrated communication skills to gather information and explain procedures to clients and staff and prepare reports
- customer service skills
- demonstrated interpersonal, organizational and planning skills
- ability to prioritize work and meet deadlines

Reasoning and analytical skills:

- demonstrated analytical, reasoning and problem solving skills to research and analyze case information and determine priority and urgency
- ability to interpret and apply relevant legislation, regulations and related polices and directives, including Freedom of Information (FOI) practices

Computer skills:

- proficiency in word-processing to prepare presentations, spreadsheet, database, correspondence tracking and electronic scheduling software
- ability to administer database systems, correspondence and other information tracking systems

Additional Information:

Address:

• 1 Bilingual Temporary, duration up to 12 months, 5520 Hwy 101 E, South Porcupine, North Region
• 1 Bilingual Permanent, 5520 Hwy 101 E, South Porcupine, North Region

Compensation Group:

Ontario Public Service Employees Union

Understanding the job ad - definitions

Schedule:

3.7

Category:

Administrative and Support Services

Posted on:

Monday, December 18, 2017

Note:

• This ad is also available in French.
• N-TU-116268/17(2)

How to apply:

1. You must apply online.
2. Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
3. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
4. Read the job description to make sure you understand this job.
5. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
6. If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment Services staff will contact you within 48 hours.

Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Remember: The deadline to apply is Thursday, January 4, 2018 11:59 pm EST. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

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