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Title : Customer Service Representative - Citizens' Services - Cranbrook, BC
link : Customer Service Representative - Citizens' Services - Cranbrook, BC

Customer Service Representative - Citizens' Services - Cranbrook, BC

Requisition #:	46028
Department:	Citizens' Services
Ministry Branch / Division:	Service Delivery/Service BC
Posting Close Date:	2017-12-21
Location:	Cranbrook
Multiple Locations:
Job Type:	Regular Full Time
Category:	Administrative Services
Job Profile:	Customer_Service_Representative_CLK_11R.docx
Job Summary:
Customer Service Representative Clerk 11 Salary $22.89- $25.90 hourly  2 positions available: 1 Regular Full-Time Position 1 Regular Part Time (.50) As & When Position (RPTAW) An eligibility list may be established for future similar permanent, part time or temporary opportunities. A multi-faceted role in a quality service environment If you’re looking for an exciting role in a dynamic, public service environment, this could be just the position you’re after. As a Customer Service Representative with Service BC in Cranbrook, you will be the front-line contact in the delivery of a diverse range of clerical and administrative services. Service BC is a core business area within the Ministry of Citizens’ Services and the provincial government's chief provider of frontline services to the public by phone, in-person and over the internet. Services are provided for provincial government programs as well as making available a variety of services on behalf of other levels of government and other public sector agencies. Service BC’s government-wide mandate is to ensure citizens; businesses and the broader public sector have convenient access to high quality, seamless government services. The role of a Customer Service Representative (CSR) is to provide this service in a broad range of statutory and other programs by in-person counter service, telephone and correspondence contacts in a high volume setting. The CSR is the frontline contact in the delivery of these services.  The CSR is expected to be knowledgeable and customer service oriented, and to exhibit a high degree of tact, diplomacy and discretion.  All contacts and service delivery assignments are expected to reflect the spirit of the mission and values statement of Service BC. As part of a dynamic team, your strong service orientation and ability to multi-task skills are important in this role. We are seeking a confident individual able to perform duties with a high degree of initiative, flexibility and efficiency. In this part time position, you will provide over-the-counter, telephone and correspondence services to respond to public inquiries. This role calls for an analytical thinker with a keen attention to detail and experience handling financial transactions, as another component of this position is receiving payments from the public. You are also required to proficiently use many computer programs delivering service to the public, while maintaining the highest standards of confidentiality. You enjoy meeting the public’s needs in a service oriented environment. The role demands someone who is able to adapt and thrive in the midst of change.  Continuous learning is a vital component to this work.  You are a positive team member, establishing and maintaining effective working relationships that enable you to complete work, provide quality services and share information. If you are interested in working in a rewarding and dynamic environment, this is the job for you. Service BC is an excellent opportunity to develop your career with government due to the exposure to a wide variety of programs. NOTE: The Regular Part Time As & When (RPTAW) position is 50% of a full time regular position. The hours and days of work will vary bi-weekly, ranging from nil to full time hours, depending on operational demand, but will average no less than the annual guarantee of 913.50 hours between April 1 and March 31 of the following year.  In the first year of employment these hours will be prorated based on start date.  Scheduled start and end times are variable from 8:00 am to 5:00 pm, Monday to Friday, dependent on operational requirements.  Further hours may be offered in addition to the annual guaranteed hours. Work schedules are provided a minimum of 14 days in advance.  Employees are required to work assigned scheduled shift.  Work schedules may be amended due to operational requirements.  If work schedules are changed with less than 14 days’ notice a prescribed scheduled time period for contact will be utilized during which RPTAW employees will be contacted to work if required.   Cranbrook is the sunniest place in Canada, and sits in the middle of the Rocky Mountain Trench. Cranbrook has multiple heritage sites, such as the Fort Steele Heritage town and Rails to Trails, which is converted to a path for walking and biking. Cranbrook has multiple festivals, such as the Children’s Festival and the Sam Steele Days. With over 200 different occupations available in 280 communities across the province, we offer exciting opportunities for your career.  Come be a part of the BC Public Service, a Top 100 Employer that embraces diversity, health and career growth. For more information, please see What We Offer. For full description of accountabilities, please review the attached job profile. To learn more about this opportunity, please contact garry.fuhr@gov.bc.ca. DO NOT APPLY TO THIS EMAIL ADDRESS.  For more information about how to create or update your profile, please refer to the “How to Apply” section below. NOTE:  Applications will be accepted until 11:59 pm Pacific Time on the closing date of the competition.
Qualifications:
In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below: • Minimum grade 12 graduation required, or equivalent • Two years clerical experience, education and/or relevant training - Minimum one year full-time equivalent clerical experience (achieved within the past 3 years) in a high volume public facing environment in combination with relevant training - Relevant training could include but not limited to office administration, cashier training, etc. *There will be different combinations of relevant training and one year full-time experience that would result in the person meeting the above standards.  • Minimum two years customer service experience, providing excellent in-person information and services to the public. - Preference may be given to applicants who have completed a training program focused on customer service/service excellence. • Minimum 12 months experience handling financial transactions (eg. payment processing, cash handling) from the public • Experience/training in keyboarding, word processing, and standard computer applications (ie. MS Office – Word, Excel, Outlook, Internet, standard computer applications and data bases) • Preference may be given to applicants who have clerical and administrative office experience in a public service sector environment Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile. A Criminal Record Check (CRC) will be required. APPLICATION REQUIREMENTS: Cover letter required:  NO - Please do not submit a cover letter as it will not be reviewed. Please select "SKIP" on the cover letter screen to continue with your application. Resume required: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes. Please read the instructions on how to complete the Online Questionnaire below. Online Questionnaire:  YES - As part of the application process you will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the qualifications. You need to allot 30-60 minutes to complete the questionnaire. IMPORTANT: The online questionnaire cannot be saved and will time out after 60 minutes. You will need to complete the questionnaire and submit your application within 60 minutes or you will lose any information you have entered.  If you require more time to prepare your responses, copy the questions and prepare your responses outside of the system and paste them into the online questionnaire when you are ready to apply.  Further instructions are provided in the questionnaire and are available on the Apply for a Position page on MyHR.

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