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Title : Customer Service Representative - Citizens' Services - Fort St John, BC
link : Customer Service Representative - Citizens' Services - Fort St John, BC

Customer Service Representative - Citizens' Services - Fort St John, BC

Requisition #:	46158
Department:	Citizens' Services
Ministry Branch / Division:	Service Delivery/Service BC
Posting Close Date:	2017-12-19
Location:	Fort St John
Multiple Locations:
Job Type:	Regular Part Time
Category:	Administrative Services
Job Profile:	Customer_Service_Representative_Clerk_11.docx
Job Summary:
Customer Service Representative Clerk 11 Salary $22.89- $25.90 hourly There are 2 positions available in Fort St John: 0.5 Regular Part Time As and When (RPTAW) Auxiliary Part Time position (end date March 31, 2018) NOTE: The Regular Part Time As & When (RPTAW) position is .5% of a full time regular position. The hours and days of work will vary bi-weekly, ranging from nil to full time hours, depending on operational demand, but will average no less than the annual guarantee of 914 hours between April 1 and March 31 of the following year. In the first year of employment these hours will be prorated based on start date.  Scheduled start and end times are variable from 8:00 am to 5:00 pm, Monday to Friday, dependent on operational requirements.  Further hours may be offered in addition to the annual guaranteed hours. Work schedules are provided a minimum of 14 days in advance.  Employees are required to work assigned scheduled shift.  Work schedules may be amended due to operational requirements.  If work schedules are changed with less than 14 days’ notice a prescribed scheduled time period for contact will be utilized during which RPTAW employees will be contacted to work if required. The Auxiliary postion is a Temporary Position and will be Full Time (35 hours per week) until March 31st, 2018. This opportunity may be extended. Regular employees must have their supervisor's approval to apply on the Temporary Opportunity. An eligibility list may be established. A multi-faceted role in a quality service environment If you’re looking for an exciting role in a dynamic, public service environment, this could be just the position you’re after. As a Customer Service Representative with Service BC in Fort St. John, you will be the front-line contact in the delivery of a diverse range of clerical and administrative services. Your strong service orientation and ability to multi-task skills are important in this role. We are seeking a confident individual able to perform duties with a high degree of initiative, flexibility and efficiency. In this part time position, you will provide over-the-counter, telephone and correspondence services to respond to public enquiries. This role calls for an analytical thinker with a keen attention to detail and experience handling financial transactions, as another component of this position is receiving payments from the public. You are also required to proficiently use many computer programs delivering service to the public. You enjoy meeting the public’s needs in a service oriented environment. You are a positive team member, establishing and maintaining effective working relationships that enable you to complete work, provide quality services and share information. If you are interested in working in a rewarding and dynamic environment, this is the job for you. Service BC is an excellent opportunity to develop your career with government due to the exposure to a wide variety of programs. For full description of accountabilities, please review the attached job profile. To learn more about this opportunity, please contact Diane.Chisholm@gov.bc.ca. DO NOT APPLY TO THIS EMAIL ADDRESS.  For more information about how to create or update your profile, please refer to the “How to Apply” section below. NOTE:  Applications will be accepted until 11:59 pm Pacific Time on the closing date of the competition.
Qualifications:
In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below: Education and Experience: Minimum Secondary School graduation or equivalent Minimum 2 years of clerical experience in a high volume public facing environment Minimum 1 year of financial and/or cash handling experience Minimum 1 year of experience in a public facing role, including providing information on programs and services to the public Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile. A Criminal Record Check (CRC) will be required. APPLICATION REQUIREMENTS: Cover letter required:  NO - Please do not submit a cover letter as it will not be reviewed. Please select "SKIP" on the cover letter screen to continue with your application. Resume required: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes. Please read the instructions on how to complete the Online Questionnaire below. Online Questionnaire:  YES - As part of the application process you will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the qualifications. You need to allot 30-60 minutes to complete the questionnaire. IMPORTANT: The online questionnaire cannot be saved and will time out after 60 minutes. You will need to complete the questionnaire and submit your application within 60 minutes or you will lose any information you have entered.  If you require more time to prepare your responses, copy the questions and prepare your responses outside of the system and paste them into the online questionnaire when you are ready to apply.  Further instructions are provided in the questionnaire and are available on the Apply for a Position page on MyHR. NOTE: Questionnaire responses will be used to shortlist applicants against the job qualifications noted above so please ensure you include all relevant information about your education and experience such as the date ranges of experience, job titles, and job duties when responding to the questionnaire. Your resume may not be reviewed for shortlisting purposes.

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