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Title : VISITOR SERVICES ATTENDANT - Parks Canada - Banff (Alberta)
link : VISITOR SERVICES ATTENDANT - Parks Canada - Banff (Alberta)

VISITOR SERVICES ATTENDANT - Parks Canada - Banff (Alberta)

Reference number: CAP17J-018333-000016
Selection process number: 2017-PKS-BNP-T-RM-OC-116

Parks Canada - Visitor Experience – Banff Field Unit
Banff (Alberta), Banff National Park of Canada (Alberta)
GS-MPS-04
Anticipatory Term Employment - Various lengths of term beginning in April, 2018
$21.64 to $23.52 per hour (currently under review) Closing date: 17 December 2017 - 23:59, Pacific Time
Who can apply: Persons residing within a 250 km radius of the Town of Banff, Alberta.
Parks Canada Agency considers applications from individuals who have legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian Citizenship, permanent resident status, or work permit.

Apply online

Important messages

We will only accept online applications received via the jobs.gc.ca website.

1. Candidates will be asked to participate in an interview; various media sources may be utilized.
2. Living accommodations will not be provided

Applicants must clearly demonstrate in their cover letter how they meet the Education and Experience factors listed in the Essential Qualifications section below. Applicants must list both of these factors in their cover letter, and then write one or two paragraphs for each demonstrating how they meet these factors by providing concrete examples. Please note that it is not sufficient to only state that these factors are met or to provide a listing of current or past responsibilities. Resumes will be used as a secondary source to validate the experience described in the cover letter.

Normally, applicants will not be solicited for incomplete or possible missing information.

Additional information may be requested after closing date for screening and/or assessment purposes.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

Persons who have received pay in lieu of unfulfilled surplus period, a Transition Support Measure (TSM) or an Educational Allowance and are re-appointed to the Parks Canada Agency are required to reimburse an amount corresponding to the period from the effective date of such reappointment or hiring, to the end of the original period for which the TSM and education allowance was paid. Please contact Catherine Bellerose, HR Manager (catherine.bellerose@pc.gc.ca), if you are one of these individuals to find out how this applies to your particular situation.

Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with the Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1-800-561-7930) in order to determine the impact of an appointment on their pension benefit entitlements

Link to the Parks Canada Staffing Strategy during Workforce Adjustment: http://intranet2/what's-new/2012-08-29-staffing-strategy.aspx?lang=en

Duties

Visitor services and revenue collection at various locations including visitor centres, day use areas, outdoor kiosks and retail locations. This includes providing comprehensive information to the visiting public on a wide variety of topics including but not limited to: campgrounds, trails, points of interest, safety, backcountry travel, park regulations and policies, selling a variety of passes, and properly accounting for revenue received. Occasional facility cleaning and maintenance.

Intent of the process

The results may be used in the future to fill permanent or temporary vacancies that may arise at the GS-MPS-04 group and level in the Banff Field Unit, in various locations, with full or part-time hours for various tenures, such as: Indeterminate, Term, Acting Assignment or Assignment at level, depending on status of the selected candidate.
Positions to be filled: Number to be determined

Information you must provide

Your résumé.

A covering letter in 1,500 words (maximum)

Contact information for 3 references.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
Secondary school diploma or an acceptable combination of education, training and experience.

Degree equivalency

EXPERIENCE IN:
• Experience in anticipating and meeting public needs, and resolving complaints while demonstrating tact and professionalism
• Experience in handling cash and operating point of sales
• Experience in travelling to backcountry areas in Banff National Park on overnight/multi-night trips

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential or Bilingual Imperative - Level (_ _ B /_ _ B)

Information on language requirements

The following may be applied / assessed at a later date (may be needed for the job)

ADDITIONAL EXPERIENCE:
• retail experience an asset

KNOWLEDGE OF:
• Parks Canada, its mandate and values and principles
• Banff National Park visitor services including but not limited to operations and facilities, cultural experiences, interpretive programs and special events
• Banff National Park backcountry system including campgrounds and shelter; trail network; backcountry safety; and leave no trace principals
• Banff National Park activities such as, but not limited to: hiking, skiing, snowshoeing, cycling, rock climbing, ice climbing, scrambling and avalanche safety

ABILITIES:
• Attention to Detail: Working in a conscientious, consistent and thorough manner
• Client Focus: Providing service excellence to internal and/or external clients
• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others
• Problem Solving: Identifying problems and the solutions to them
• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise

PERSONAL SUITABILITY (Leadership Attributes):
• Exercises sound judgment
• Communicates effectively orally and in writing
• Demonstrates Integrity
• Strives for excellence
• Shares our vision

OPERATIONAL REQUIREMENTS:
• Willingness to wear identifier clothing and personal safety equipment
• Willingness to work shifts, weekends, holidays and overtime
• Willingness and ability to perform tasks such as: lifting heavy boxes, picking litter, and site maintenance
• Willingness to work outdoors and be exposed to various weather conditions
• Make moderate physical effort to sit and stand for prolonged periods and/or clean facilities/grounds
• Be exposed to noxious odours from car fumes; to dust, cleaning products and wet conditions
• Occasionally demonstrate tasks to others

Conditions of employment

• Obtain and maintain a Reliability status (Must be attained prior to appointment)

Other information

Note: Additional information may be requested after closing date for screening and/or assessment purposes.
The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.
The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.
We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Katherine Hogan
katherine.hogan@pc.gc.ca 403-762-1554

Apply online

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