Title : RETAIL TRAINING SPECIALIST - Department of the Navy - Arlington, VA
link : RETAIL TRAINING SPECIALIST - Department of the Navy - Arlington, VA
RETAIL TRAINING SPECIALIST - Department of the Navy - Arlington, VA
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Summary
Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. As a service-oriented organization, we never waver in our commitment to our Corps.
This position is located at _Henderson Hall, Arlington, VA_ . Candidates selected for this position will serve as an employee for MCCS.
Learn more about this agencyResponsibilities
Serves as a Training Specialist in a store with an annual sales volume of less than $100M and coordinates the execution of local needs-based training for all Marine Corps Exchange team members. Ensures all MCX team members receive timely training in service, systems and store processes as well as guidance for personal and professional development within their designed career path. Plays an integral role in training employees individual or in small groups using the defined corporate training strategy and materials associated with it. Partners with store leadership to ensure continuity and availability of required training and development opportunities. Assumes the role of a team captain with a drive for team-centric activities, promotions, awards, incentives and other organizational projects. Reports to the Director of Retail, Store Manager, or Operations Manager.
Proactively identifies opportunities to resolve customer problems and concerns. Follows up with customers to ensure their problems were resolved. Communicates any outstanding problem resolution issues with the Experience Manager. Understands and articulates all MCX value stories, programs and promotions. Recognizes the core values and mission of the Marine Corps Exchange (MCX).
Remains up to date on all retail systems training. Provides technical training support on all retail systems on a one on one or small group basis. Actively uses and promotes organizational use of MCX Intranet and learning management system. Actively communicates new training requirements to the appropriate learner group and supervisor. Ensures training is provided for tasks received from the task management system. Ensures all training enrollment and certificate data is forwarded to the appropriate individual for inclusion within the team member’s training record. Provides input and feedback to Corporate Training Manager for materials development and requests new training support for topics that are identified as a training need. Plans and executes all corporate training program initiatives. Works with team members to schedule training needs and requirements. Works with team members to develop IDPs for those seeking advancement. May lead individual and small group training. Coordinates the MCX New Employee Orientation and onboarding program. Actively engages in organizational training opportunities that develop personal and professional skills related to: time management, emotional intelligence, interpersonal skills, career planning, public speaking and small group leadership.
May coordinate and perform a wide variety of responsible administrative functions in support of the Retail Director branch and other senior-level business operations and/or retail store management functions. Stays abreast of any changes and advises staff on development and implementation of local administrative directives and procedures.
May organize flow of operational processes in an office environment. Can establish status of actions on numerous projects and operational programs. Can ensure compliance by managers and supervisors by reviewing and revising studies, reports, correspondence for accuracy and format. Can collect, compile and organize information and data to meet automating reports and correspondence. Uses a personal computer to transmit correspondence, create reports, databases, spreadsheets, graphics, slide show and presentation. Can manipulate data to meet presentation and report requirements.
May perform support functions such as gathering data; making arrangements for special events; preparing and conducting briefs, presentations and training sessions, monitoring and distributing paperwork.
May require food handling safety training, handling and certification. May require training and handling of Western Union and other customer services offered. May require light custodial duties, light lifting of merchandise, stocking, setting planograms, price changes, inventory counts and corrections
Performs other duties as assigned. This is a white-collar position where occasional lifting up to 20 lbs. may be required.Supervisory status
NoPromotion Potential
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