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Title : Medical Support Assistant - Department of Defense - Bethesda, MD
link : Medical Support Assistant - Department of Defense - Bethesda, MD

Medical Support Assistant - Department of Defense - Bethesda, MD

• Summary

  ATTENTION: Some of the hyperlinks within this Job Opportunity Announcement (JOA) have been updated and are available at the following website: http://ift.tt/2yzAXwn
  
  For this External JOA, please reference the documents in the above mentioned website titled: Applicant Checklist - (External); Transcripts and Certificates in Job Applications; and Employment of Federal Civilian Annuitants. In addition, the website for the OPM Career Transition Resources website is http://ift.tt/1hSwtUI.
  The Defense Health Agency, National Capital Region Medical Directorate (NCR-MD) is the future of Military Medicine- a partnership in World Class Medical Healthcare. The Walter Reed National Military Medical Center, the National Intrepid Center of Excellence (NICoE), Fort Belvoir Community Hospital, Dilorenzo Clinic and the Joint Pathology Center, provide world class medical services to the nation's service members and their families.
  
  About the Position:
  This position is located in the Department Pulmonology, Pulmonary Medicine for the Walter Reed National Military Medical Center, Bethesda, MD.
  The majority of work is performed in an office setting and requires some standing, ambulation, bending, and carrying of items such as training manuals. The position is required to sit for long periods of time at a computer terminal typing data while having face to face contact with patients and answering the telephone.
  Parking at WRNMMC is limited and by permit only. Commuting via mass transit is encouraged and in close proximity to the installation
  
  Who May Apply: U.S. Citizens
  Learn more about this agency

  Responsibilities

  This is a complex, demanding position, whose work involves a variety of clinic/unit receptionist and clerical procedures pertinent to provisions of medical and nursing care in the inpatient or outpatient setting (i.e., monitoring, scheduling and rescheduling patients for treatment, interviewing patients for appointments, referring and coordinating patient moves to other medical specialty clinics/units, initiating, assembling, and filing medical records, and providing information necessary to resolve complaints). These include, but are not limited to, providing initial contact with all health care providers and patients on the unit/clinic, the recording and reporting of patient information, relaying of calls and information requiring immediate attention of the staff, monitoring and scheduling appointments and recording workload, insuring the administrative maintenance and completeness of all medical documentation, records and reports and resolving informal complaints.

  Travel Required

  Not required

  Supervisory status

  No

  Who May Apply

  This job is open to…

  U.S. Citizens; Current Federal Employees; Status Candidates; VEOA; Individuals with Disabilities Questions? This job is open to 4 groups.

• Job family (Series)

  0679 Medical Support Assistance
• Help

  Requirements

  Conditions of Employment

  • See Other Requirements section for applicable conditions of employment.

  Other Requirements: Click here for expanded definitions.
  

  • Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
  • You will be required to provide proof of U.S. Citizenship.
  • Two year trial/probationary period may be required.
  • Appointment is subject to the completion of a favorable suitability or fitness determination.
  • Direct Deposit of Pay is Required.
  • This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Tier 3 security investigation or access for the duration of employment. A background investigation and credit check are required.
  • This position requires the incumbent to have tuberculosis testing.
  • This position has mandatory seasonal influenza vaccination requirements and is subject to annual seasonal influenza vaccinations unless otherwise exempted for medical or religious reasons.

  
  

  Qualifications

  In order to qualify, you must meet the education and.or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.
  Experience required: To qualify based on your work experience, your resume must describe at least one year of experience which prepared you to do the work in this job. Specialized experience includes receiving patients and visitors as the initial point of contact, in person or telephonically; resolving problems through discussion with patients voicing a complaint; maintaining and monitoring patient appointment schedules; and using automated healthcare systems such as: Composite Health Care System (CHCS), Armed Forces Health Longitudinal Technology Application (AHLTA), ESSENTRIS and/or Microsoft Office. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-05).
  
  Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you may qualify if your education meets the definitions below:
  
  Education Substitution for Specialized Experience for GS-05: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.
  
  OR
  
  Combination of Education and Experience for GS-05: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages.
  
  Additional Requirements: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5-minute sample with 3 or fewer errors.
  
  You will be evaluated on the basis of your level of competency in the following areas:
  

  • Computer Skills
  • Health Care Data Entry and Management
  • Interpersonal Skills
  • Patient-focused Customer Service

  Education

  Only degrees from an accredited college or university recognized by the Department of Education are acceptable to meet positive education requirements or to substitute education for experience. For additional information, please go to the Office of Personnel Management (OPM) and U.S. Department of Education websites at - http://ift.tt/1dO9mm4 and http://ift.tt/1fo0vM9.
  
  Foreign education must be evaluated for U.S. equivalency in order to be considered for this position. Please submit your foreign education evaluation with your application.

Apply

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