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Title : Customer Representative - Department of Homeland Security - Hyattsville, MD
link : Customer Representative - Department of Homeland Security - Hyattsville, MD

Customer Representative - Department of Homeland Security - Hyattsville, MD

• Summary

  The Federal Emergency Management Agency (FEMA) of the Department of Homeland Security is seeking a limited number of applicants for temporary, full time jobs in Hyattsville, MD. All candidates should possess strong computer, communication, interpersonal, and customer service skills. Eighteen years of age and US Citizenship required. Selected candidates will be required to complete a background investigation which includes fingerprinting. FEMA is an Equal Opportunity Employer. Salaries are comparable to local pay rates.
  
  FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.
  Learn more about this agency

  Responsibilities

  In this position, you will serve as a call center Customer Representative; as such completes the initial disaster assistance registration procedure: processes a variety of claims or requests for disaster assistance; and/or provides various types of information regarding available programs to people applying for disaster assistance by telephone after a Presidentially-declared disaster.
  
  Typical work assignments include:
  

  • Serves as the primary point of contact for persons inquiring about disaster assistance by telephone. Conducts telephone interviews with disaster survivors who have been affected by a declared disaster.
  • Assists applicants by telephone and in person, determines applicant needs, and provides instructions and referrals to appropriate disaster programs, community resources, and other Federal agencies, as appropriate.
  • Provides information and explanations of Housing Assistance, Other Needs Assistance Grant, and other programs to applicants.
  • Conducts verification activities to determine eligibility of applicants for disaster assistance through direct contact with applicants, in order to gather and disseminate information.
  • Processes applicant cases, re-certifications, audits, and recoups and lodging reimbursement from disaster assistance applicants.

  
  

  Supervisory status

  No

  Promotion Potential

  00

  Who May Apply

  This job is open to…

  All U.S. Citizens - NOTE: applicants who previously applied to job announcement # FEMA-17-NPSC-MD-LH need not reapply.
  
  This announcement will close at 11:59 pm EST on October 20, 2017. Questions? This job is open to 1 group.

• Job family (Series)

  0301 Miscellaneous Administration And Program
• Help

  Requirements

  Conditions of Employment

  • You must be a U.S. Citizen to apply for this position.
  • You must successfully pass a background investigation.
  • Selective Service registration is required for males born after 12/31/59.

  To qualify for this position, you must possess the following:
  

  • Professional experience servicing customers and providing customer support for an organization/business.
  • Proper telephone etiquette to provide excellent customer service for an organization/business
  • Basic computer skills and working knowledge of Microsoft Office.

  Experience fluently communicating, comprehending, and translating Spanish and English to include speaking, reading and writing is preferred but not required.
  
  Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Your application must show that you meet all requirements for this position. You may be found "not qualified" if you do not possess the minimum competencies required for the position.
  
  
  
  
  
  

  Qualifications

  NOTE: Qualifications are based on breadth/level of experience. In addition to describing duties performed, applicants must provide the exact dates of each period of employment (from MM/YY to MM/YY) and the number of hours worked per week if part time. As qualification determinations cannot be made when resumes do not include the required information, failure to provide this information may result in disqualification. Applicants are encouraged to use the USAJOBS Resume Builder to develop their federal resume. For a brief video on How to Create a Federal Resume, click here.
  
  Current or former FEMA Reservists/DAE employees: To accurately credit your experience for these intermittent positions, make sure to list the dates (from MM/YY to MM/YY) of each

Apply

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