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Title : Program Support Assistant - Department of Veterans Affairs - Saint Paul, MN
link : Program Support Assistant - Department of Veterans Affairs - Saint Paul, MN

Program Support Assistant - Department of Veterans Affairs - Saint Paul, MN

Summary

About the Agency

Vacancy Identification Number (VIN) 10041700

Our Mission: To fulfill President Lincoln's promise - "To care for him who shall have borne the battle and for his widow, and his orphan" - by serving and honoring the men and women who are America's veterans. How would you like to become a part of a team providing compassionate care to veterans?

The Veterans Benefits Administration (VBA) provides a variety of benefits and services to service members, veterans and their families. The VBA has been undergoing a major transformation that is people-centric, results-oriented and forward-looking, and which includes integration of solutions that will ensure total lifelong engagement with service members, veterans and their families.

Duties

This position is located in the VBA Regional Office located in Saint Paul MN. Based on a sound knowledge of the organization and programs Regional Office's control, the incumbent will be responsible for administrative functions within the assigned division to which the incumbent is assigned.

As a Program Support Assistant for the Veteran Benefits Administration you will:

• Writes instructions needed to implement changes in reporting procedures and completes daily reporting of work accomplished and pending.
• Compiles, maintains, and analyzes data for completion of reports.
• Responsible for control and preparation of internal reports, including monthly, quarterly, semi-annual, and annual reports.
• Processes incoming and outgoing mail and processes express mail. Assists in the management of the unit mail management system.
• Ensures that incoming public inquiries, and that staff mail, is properly opened, logged, read, date stamped and sorted into established categories for distribution to appropriate units and staff.
• Improves mail methods, procedures, and systems by adapting or changing established mail procedures.
• Reviews and researches returned mail to determine the reason(s) for its return and routes mail to the appropriate unit for action.
• Reproduces veterans' records using a photocopy machine and/or a microfiche printer. Reproduces and makes initial distribution, to the various divisions, of regulations, circulars, forms and other items transmitted to the mailbox.
• Ensures that adequate supplies are maintained and oversees the receipt of bulk supply orders and the distribution of supplies to operating divisions. Analyzes supply levels on a recurring basis to determine the rate of utilization and advises the Support Services Specialist when supply orders are required.
• Receives, warehouses, issues and maintains stock levels for a wide variety of supplies, for office furniture, for office machines, and for other non-expendable materials.
• Operates office automation equipment for preparation of correspondence and reports. Serves as alternate liaison for identifying computer malfunctions within the division and notifies the systems administrator of problems.

Work Schedule: Regular office hours; Alternate work schedules are available.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Supervisory Status

No

Promotion Potential

6

Travel Required

• Not Required

Relocation Authorized

• No

Who May Apply

This job is open to…

All U.S. Citizens Questions? This job is open to 1 group.

Job Requirements

Key Requirements

• You must be a U.S. citizen to apply for this job.
• Selectees are subject to a background/suitability investigation.
• Selective Service registration is required for males born after 12/31/1959.
• A probationary period may be required for employees and supervisors.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

To qualify, applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-4/5) in the normal line of progression for the occupation in the organization.
Specialized Experience:
GS-05 One year of specialized experience equivalent to the GS-04 grade level in the federal service (for placement at GS-05)
GS-06: One year of specialized experience equivalent to the GS-05 level in the federal service (for placement at GS-06).
Specialized experience is that which equipped the applicant with the particular knowledge, skills and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include: Performing administrative support functions, utilizing automated systems and software programs, inputting information into databases, preparing travel documents, maintaining policies/procedures/documents for ready reference, and maintaining files.
OR
Applicants may substitute education for the experience required.
GS-05: Successful completion of four (4) years of education above the high school level.
GS-06: There is no provision for substitution of education for experience at the GS-06 level.
One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school.
It is the applicant's responsibility to provide documentation or proof that he or she has met the applicable educational requirements for substitution. Applications submitted without the required supporting documents will not be accepted. An unofficial transcript; statement from the institution's registrar, dean, or other appropriate official; or equivalent documentation is acceptable at the time of application. Education submitted must be appropriately accredited by an accrediting body recognized by the Secretary of the U.S. Department of Education. For additional information, refer to the U.S. Department of Education web site at http://www.ed.gov/.
OR
Applicants may also combine education and experience to qualify at the GS-05 grade level.
GS-05: To calculate, first identify the percentage of required education you have earned (when substituting, you cannot use the first 60 semester hours that you earned). Then identify the percentage of required experience you possess (based on one year). Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-05 level.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Physical Requirements: The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; driving an automobile, etc. No special physical demands are required to perform the work.


In describing your experience, please be clear and specific. We will not make assumptions regarding your experience. Applicants who do not fully address the specialized experience needed for the position (as described above in the job announcement) in their resume or who do not possess the education to substitute for it will not be referred for consideration.
After you have met the minimum qualifications

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

There is no provision for substitution of education for experience at grade GS-06.

Only education or a degree recognized by the U.S. Department of Education from an accredited college, university, school, or institution may be used to qualify for Federal employment. You can verify your education here. If you are using foreign education to meet qualification requirements, you must include a Certificate of Foreign Equivalency with your transcript(s) in order to receive credit for that education.
Physical Requirements: The work is sedentary. Typically the employee may sit comfortably to do the work. However, there may be some walking, standing, bending or carrying of light items such as papers and books. No special physical demands are required to perform the work. The Department of Veterans Affairs provides reasonable accommodations for persons with disabilities.

Security Clearance

Other

Apply

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