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Title : Desk Clerk - Department of the Navy - Little Creek Amphibious Base, VA
link : Desk Clerk - Department of the Navy - Little Creek Amphibious Base, VA

Desk Clerk - Department of the Navy - Little Creek Amphibious Base, VA

Summary

About the Agency


Fleet and Family Readiness is looking for the best and brightest to join our TEAM!!!  The Navy team offers innovative, exciting and meaningful work linking military and civilian talents to achieve our mission and safeguard our freedoms by enhancing the qualify of life for Sailors, their families, and others in the Navy Community. Department of the Navy provides competitive salaries, comprehensive benefits, and extensive professional development and training.
Morale, Welfare and Recreation (MWR) covers a wide scope of operations providing Sailors and their families with the finest facilities, programs and activities to meet their recreational and social needs.  MWR programs encourage positive individual values, aids retention, and provides the physical, mental and social needs of a mobile Navy.  MWR program encompass Fitness & Sports, Deployed Forces Support, Recreation, Entertainment and Food & Beverage Operations.
For more information on Mid-Atlantic Region MWR programs visit http://ift.tt/2o7909K.
This position is located at Navy Getaways, MWR, Joint Expeditionary Base Little Creek, Virginia Beach VA.

Duties

Receives requests and processes reservations within established guidelines. When rooms are not available suggests alternated lodging possibilities.  Makes reservations for incoming guests using the Property Management System (PMS) (EPITOME) to access guest information, retrieve reservation, change or cancel reservations as required by the guest, secure a credit card for room charges and issues reservation.  Provides guest with room key, card and site location. Interacts with guests, answers questions concerning facilities and local attractions/amenities. Provides assistance in handling customer complaints and involves management on controversial or unprecedented matters as necessary.  Answers phone calls and replies to inquiries or refers to others to answer as appropriate. Logs trouble calls in the PMS and ensures appropriate departments are notified. Relocates guests when necessary.  Answers inquiries on lost and found items and contacts guests and offers advice for retrieval, safeguards items found until proper guest or authorities remove from activity. Ensures security and guest privacy are maintained at all times.  Receives and is accountable for a change fund and will prepare and close out bank reports presenting and collecting payments as necessary. Inventories and is responsible for safeguarding of keys, supplies and amenities at the front desk. Responsible for cleanliness of front desk and surrounding lobby areas. May be required to comprise and print various reports from the PMS such as guests expected arrivals, departure lists, in-house guest lists and night audit reports.
Performs other duties as assigned.

Supervisory Status

No

Travel Required

• Not Required
• N/A

Relocation Authorized

• No
• N/A

Who May Apply

This job is open to…

United States Citizens Questions? This job is open to 1 group.

Job Requirements

Key Requirements

Qualifications

Specialized experience must demonstrate the following: Preferred 6 months of work experience that demonstrates knowledge of basic principles, concepts, standards, and regulations directly related to hospitality operations.
CONDITIONS OF EMPLOYMENT: 

• Position has been designated Non-Critical sensitive. As a position of trust and ITII position, employment is conditional on the successful competition of an Access National Agency Check (ANACI).
• Must possess and maintain a current driver's license, as travel may be required in a government vehicle.

SPECIAL CONDITION OF THE POSITION: 
This position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report when other employees are excused. This position is subject to the possibility of working on weekends and holidays, as well as rotating shifts, often consisting of other than normal duty hours. The staff member may be recalled to duty and or required to work overtime, as necessary to meet mission requirements.  Then incumbent is required to obtain front desk certification or industry equivalent within 6 months of employment, as well as any other requirements outlined as part of a Lodging Career Path.



PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE.
KEY REQUIREMENTS/CONDITIONS OF EMPLOYMENT:

• You must be a US Citizen.
• Males must be registered or exempt from Selective Service. http://www.sss.gov
• Selectee must be determined suitable for federal employment.
• Selectee may be required to successfully complete a probationary period.
• Selectee is required to participate in the direct deposit pay program.
• A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal. 

Security Clearance

Q - Nonsensitive

Apply

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