Visitor Use Assistant - Department of the Interior - 3 cities

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Title : Visitor Use Assistant - Department of the Interior - 3 cities
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Visitor Use Assistant - Department of the Interior - 3 cities

Summary


Experience your America and build a fulfilling career by joining the National Park Service, as we prepare for a second century of Stewardship and Engagement. Become a part of our mission to connect with our past and create important connections to the future by building a rich and lasting legacy for the next generation of park visitors, supporters and advocates.


You can make a difference by bringing your unique experience, background and perspective to our work.
The HR Customer Services and Solutions group is currently accepting applications to fill up to (8) temporary positions at Everglades National Park, Florida. Appointments made under this announcement are limited to 1039 hours (six months) in a service year and may be terminated at any time. Appointments under this announcement are eligible for rehire and/or extension (when initial appointment is less than 1039 hours) if workload and funding allow. Anticipated Entry on Duty: November, 2017.
The Main Entrance Station is located 12 miles southwest of Homestead on State Road 9336.
Long Pine Key Campground is located just past park Headquarters, 11 miles south of the main entrance.
The Flamingo Campground is located 38 miles south of the main entrance.
The Shark Valley Entrance Station is located at 36000 SW 8th Street, Miami, FL 33194, 50 miles north of the Main Entrance.
This announcement is being advertised under delegated examining procedures and is open to all U.S. citizens.
This announcement may be used to fill additional positions if identical vacancies occur within 90 days of the issue date of the referral certificate.
APPLICANTS WHO DO NOT SUBMIT THE REQUIRED DOCUMENTATION WILL NOT RECEIVE FULL CONSIDERATION.

Duties

Welcomes visitors, disseminates information, and collects and accounts for fees at entrance stations and campground offices. Responsible for providing answers to recurring visitor questions concerning Everglades and the local area. Incumbent provides information of the area's recreational opportunities, NPS interpretive services, and campground availability. Distributes maps, brochures and other printed material; provides directions and makes suggestions on where and how visitors can enjoy the park. Informs visitors of park regulations and potential safety hazards. Responsible for collecting appropriate fees, following established accountability guidelines for handling government funds. Operates an electronic cash register, credit card machine, and computer. Performs opening and closing shift functions, issues entrance receipts, park passes, and federal recreation passports in accordance with established guidelines and verifies entrance receipts and various passes for validity dates. Deals with a large variety of individuals of varying ages, abilities, and needs. Maintains a professional appearance, courtesy and customer service is always the priority. Duties at park entrance stations are in a fast paced environment. Incumbent will provide traffic control at entrance station(s), parking areas, etc. Performs campground duties such as collecting fees, monitoring campground self-registration collection activities, checking on site availability, duties associated with the national campground reservation service, and conducting compliance checks of campground users to ensure proper payment of fees. Performs minor maintenance of vehicles and facilities to include but not limited to cleaning out or moving grills, picking up trash, emptying garbage cans, painting and moving picnic tables, cleaning, maintaining and minor repair of vehicles including golf carts. Standing is required for long periods of time. Incumbent will be required to work in hot and humid, and buggy weather conditions, confined spaces and remote areas. Various rotating shifts will include nights, weekends and holidays.

PHYSICAL DEMANDS: Standing for long periods of time, walking, bending, lifting of moderately heavy items and sedentary work is required. Mental stress and physical fatigue occur due to high volume of personal contacts and the responsibility of dealing with large amounts of money. 

WORK ENVIRONMENT: Work is often performed in small, outdoor structures with open windows which results in exposure to extremes of temperature, rain, snow, wind, and direct sunlight. Park areas may be geographically located in areas of high elevation, rugged terrain or dense populations. High levels of vehicle noise and emissions may exist during heavy visitation periods. Duties may be performed alone in isolated locations.

Travel Required

  • Occasional Travel
  • Occasional travel may be required

Relocation Authorized

  • No


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