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Title : Program Support Assistant - Department of Veterans Affairs - Albany, NY
link : Program Support Assistant - Department of Veterans Affairs - Albany, NY

Program Support Assistant - Department of Veterans Affairs - Albany, NY

Summary

About the Agency

OUR MISSION: To fulfill President Lincoln's promise: "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

The Department of Veterans Affairs (VA) needs employees who possess the energy, compassion, and commitment to serve those who served our Country. Whatever the job title, every position in VA will give you a chance to make a meaningful and personal contribution to the lives of truly special and deserving people - our Veterans. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. Working for VA is one of the most emotionally satisfying and professionally rewarding ways to dedicate the best within you to your Country's service. If you are transitioning from the military or a Veteran already, we invite you to explore the benefits of continuing your career at the VA. The VA is committed to hiring Veterans.

The VA is much more than just another employer. It is an honorable, open and welcoming community of those who care. Gratitude is our motivation and service is our mission.

The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define "who we are," our culture, and how we care for Veterans, their families and other beneficiaries. The Values are Integrity, Commitment, Advocacy, Respect and Excellence ("I CARE"). America's Veterans need you!

Duties

Employee will be assigned to the Veterans Service Center at the Department of Veterans Affairs Medical Center, Albany, New York. The Program Support Assistant performs a broad range of administrative activities in support of a business unit that administers health and related benefits within and integrated system of Department of Veterans Affairs health care resources and health care access points. Duties include but may not be limited to the following:

• Serves in a dual role as a health benefits advisor and provides support for special programs within the Veterans Service Center by completing various clerical and administrative assignments.
• Provides accurate, timely communication daily with Veterans, family members, medical center staff and various external stakeholders in determining eligibility, commencing the enrollment process and other program areas within the Veterans Service Center.
• Gathers personal information about Veteran applicants, submits requests for ID cards, and advises the Veteran about their benefits.
• Manages the Beneficiary Travel, Personal Funds of the patient and Decedent Affairs program areas for Veterans.
• Links Veterans to the appropriate medical center staff in order to schedule primary care visits and appropriate programs and personnel depending on the needs of the Veteran.
• Maintains knowledge of the eligibility requirements for Department of Veterans Affairs Healthcare and Sharing Agreements (TriCare abd CHAMPVA) and coherently communicates this knowledge to Veterans.
• Researches eligibility to determine if the Veteran is eligible for Department of Veterans Affairs Healthcare, performs a varied range of duties related to the enrollment and eligibility determination of Veterans.

Work Schedule: Monday - Friday, 8:00 am - 4:30 pm.

Recruitment & Relocation Incentives: Not authorized

Financial Disclosure Report: Not Required

Travel Required

• Occasional Travel
• You may be expected to travel for this position.

Relocation Authorized

• No

Job Requirements

Key Requirements

• Must be a U.S. citizen
• Subject to a background/security investigation
• Designated and/or random drug testing may be required
• Selective Service Registration is required for males born after 12/31/1959
• May be required to serve a probationary period.

Qualifications

SPECIALIZED EXPERIENCE:Do you possess at least one year of specialized experience that equipped you with the particular knowledge, skills and abilities to perform successfully the duties of this position, and that is typically in or related to the work of this position. To be creditable, this experience must have been equivalent to at least the GS-5 grade level in the Federal Service. Specialized experience includes: Possessing and utilizing working knowledge and an understanding of the principles, concepts, policies, laws, regulations, and objectives applicable to a variety of interconnected benefit programs which include benefit eligibility determination, health benefit counseling, financial assessment processes, and co-payment responsibilities; possessing skill in software packages to include electronic patient record keeping systems, Microsoft Office email and spreadsheet systems; possessing an understanding of medical terminology; reading and interpreting written provider orders; preparing correspondence to patients concerning benefit eligibility and counsels patients who do not meet the criteria; and effectively prioritizing tasks.

You will be rated on the following Competencies as part of the assessment questionnaire for this position:

• Computer Skills
• Conscientiousness
• Problem Solving
• Technical Credibility
• Veteran and Customer Focus

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://ift.tt/1dO9mm4.
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

There is no educational substitution at the GS-6 level for this position.

NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ift.tt/1bgzbPg. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://ift.tt/1fo0xnu.
PHYSICAL REQUIREMENTS: The work involves mostly administrative processing which requires standing, walking, sitting, stooping, bending, lifting light objects, answering telephones and entering data into an electronic record keeping/information system.

Security Clearance

Public Trust - Background Investigation

Apply

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