IMMIGRATION SERVICES ASSISTANT - Department of Homeland Security - Lincoln, NE

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Title : IMMIGRATION SERVICES ASSISTANT - Department of Homeland Security - Lincoln, NE
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IMMIGRATION SERVICES ASSISTANT - Department of Homeland Security - Lincoln, NE

Summary

About the Agency

The Department of Homeland Security (DHS) is calling on those who want to help protect American interests and secure our Nation. DHS Components work collectively to prevent terrorism; secure borders and our transportation systems; protect the President and other dignitaries; enforce and administer immigration laws; safeguard cyberspace; and ensure resilience to disasters. We achieve these vital missions through a diverse workforce spanning hundreds of occupations. Make an impact; Join DHS.

U.S. Citizenship and Immigration Services secures America's promise as a nation of immigrants by providing accurate and useful information to our customers, granting immigration and citizenship benefits, promoting an awareness and understanding of citizenship, and ensuring the integrity of our immigration system. Visit us here for more information.

The Nebraska Service Center is located in Nebraska's capital city, Lincoln (pop. 268,738). Gallup recently named Lincoln the "Happiest City in America". For more information about what makes Lincoln so special, check out the Lincoln Chamber of Commerce website. In the 2015 Best Places to Work in Lincoln competition, the Nebraska Service Center was voted #2 in the large organization category. This shows the pride our 900 employees have in the importance of the work that they do, the incredible work/life balance they enjoy, and the truly supportive and friendly work environment they've created. For more information, check out the Nebraska Service Center Welcome Video.

Every day, our Immigration Services Assistants (Office Automation) support the Adjudication Services Process by assisting Immigration Services Officers, providing security checks in accordance with DHS/USCIS laws and policies, research, collect, correlate and analyze data to ensure the integrity of information and prepare reports, provide direct serve to customers and their representatives, and managing files, databases and correspondence.

This position of IMMIGRATION SERVICES ASSISTANT (OFFICE AUTOMATION) starts at a salary of $32,844 GS-05 grade level, to $52,893 GS-07 grade level, with promotion potential GS-07 grade level.

Apply for this exciting opportunity to become a member of the Nebraska Service Center, Lincoln, NE within U.S. Citizenship and Immigration Services.

For definitions of terms found in this announcement, please click here.

Note: USCIS may fill one or more positions using this vacancy.

Duties

The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence, and limited complexity.

As an IMMIGRATION SERVICES ASSISTANT (OFFICE AUTOMATION), you will:
  • Pre-screen various applications and submissions by USCIS customers for accuracy and completeness of initial supporting documentation and schedule applicant appointments, communicating directly with applicant and their representatives.
  • Perform analysis on files, reports, and information systems and databases to update information and maintain data integrity.
  • Produce highly sensitive and secure documents.
  • Identify incoming applications that require expedited service or requests for fee waivers and channel those through the correct work process.
  • Edit and create office documents and correspondence using office automation software, i.e. graphics, databases, spreadsheets and word processing, manage individual case files, account for the movement of files to other locations, conduct audits of files, and act as a records liaison with other agencies.

Travel Required

  • Not Required

Relocation Authorized

  • No


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