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Title : Front Desk Associate - Department of the Navy - Crane, IN
link : Front Desk Associate - Department of the Navy - Crane, IN

Front Desk Associate - Department of the Navy - Crane, IN

Summary

About the Agency


Fleet and Family Readiness is looking for the best and brightest to join our TEAM!!!  The Navy team offers innovative, exciting and meaningful work linking military and civilian talents to achieve our mission and safeguard our freedoms by enhancing the qualify of life for Sailors, their families, and others in the Navy Community. Department of the Navy provides competitive salaries, comprehensive benefits, and extensive professional development and training.
Navy Gateway Inns & Suites (NGIS) is the Navy's official lodging operation for the service member on temporary duty.  NGIS provides a professionally managed, business-based lodging program that contributes to mission readiness by offering quality lodging and services for a mobile military community. If you appreciate the little things and enjoy creating exceptional experiences, you may be just the person we are looking for to work as a Team Member with NGIS.
This position is located at Naval Support Activity Crane in Crane, IN.  The selected candidate will serve as a Front Desk Associate at Navy Gateway Inn and Suites, 300 HWY 361 Crane, IN 47522.

Duties

Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provide information about local attractions.  Provides assistance in handling customer complaints, involving management as necessary.
Utilizes the Property Management System (PMS) to access the guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests.  Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges.
Provides guests with their room key or card.  Receives requests and processes reservations within established guidelines.  When rooms are not available, provides a certificate of non-availability (CNA) and/or alternative lodging in the area.  Registers and assigns rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary.
Receives and is accountable for a change fund.  Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures.
Responsible for inventorying all keys and any other supplies or amenities maintained at the front desk.
Keeps the front desk and lobby area clean and neat.  May be required to retrieve Lost and Found items and contact the guest regarding lost or found items. Performs other related duties as assigned.as assigned.

Travel Required

• Not Required

Relocation Authorized

• No

Job Requirements

Key Requirements

Qualifications

Specialized experience must demonstrate the following:
Preferred 6 months of work experience that demonstrates knowledge of basic principles, concepts, standards, and regulations related to hospitality operations.
Must be skilled in the use of a personal computer and various software programs.
 Must possess basic math and reading skills.
Must be able to communicate clearly and effectively both verbally and in writing in English.  Ability to handle, control, and account for large amounts of cash.
You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
As part of the application process, you must complete and submit an occupational questionnaire.
Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility.


SPECIAL REQUIREMENTS:
Position is represented by Bargaining Unit
Relocation Expenses will NOT be paid



PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE.
KEY REQUIREMENTS/CONDITIONS OF EMPLOYMENT
Males must be registered or exempt from Selective Service. http://www.sss.gov
Selectee must be determined suitable for federal employment.
Selectee may be required to successfully complete a probationary period.
Selectee is required to participate in the direct deposit pay program.
A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal.

Security Clearance

Q - Nonsensitive

Apply

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