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Title : Visitor Use Assistant - Department Of The Interior - USA
link : Visitor Use Assistant - Department Of The Interior - USA

Visitor Use Assistant - Department Of The Interior - USA

Summary

Experience your America and build a fulfilling career by joining the National Park Service, as we prepare for a second century of Stewardship and Engagement. Become a part of our mission to connect with our past and create important connections to the future by building a rich and lasting legacy for the next generation of park visitors, supporters and advocates.
You can make a difference by bringing your unique experience, background and perspective to our work.
We are committed to promoting a workforce where the viewpoints and talents of every employee are valued, welcomed and appreciated. – NPS Director, Jon Jarvis
To find out more about the National Park Service visit www.nps.gov, and watch our YouTube video here.


The HR Customer Services and Solutions group is currently accepting applications to fill up to 4 temporary positions at Acadia National Park. Appointments made under this announcement are limited to 1039 hours (six months) in a service year and may be terminated at any time. Appointments under this announcement are eligible for rehire and/or extension (when initial appointment is less than 1039 hours) if workload and funding allow. Anticipated Entry on Duty: April 2017
Two duty locations (Mount Desert Island/Bar Harbor and the Schoodic District/Winter Harbor):
Acadia's main section of the park is located in Bar Harbor on Mount Desert Island; is connected to the mainland by a short bridge and is 50 miles SE of Bangor. Local communities offer schools, grocery stores, health care facilities, banks and small businesses. With over two million visitors per year, the area is extremely busy in the summer. Almost unlimited recreational opportunities are offered year-round. The Schoodic District is located in Winter Harbor. This section of the park is 65 miles SE of Bangor and 50 miles from Acadia's main park's headquarters in Bar Harbor. Summer days in Winter Harbor can be cool and foggy as the ocean strongly influences the Schoodic Peninsula's. Local communities offer schools, a bank and small businesses. Acadia National Park protects more than 47,000 acres of stunning scenery, nationally-significant cultural resources and a wide variety of natural habitats along the rocky, mid-coast of Maine "where the mountains meet the sea." Temperatures range generally from under 10 degrees in the winter to 80 degrees in the summer, with the ocean influencing the park's character and weather. The local housing markets, especially seasonal rental properties,  are somewhat limited. Housing on MDI may be expensive, more affordable housing options are available within 30 miles. Ellsworth (20 miles from MDI and 25 miles from Schoodic), and Bangor offer a broad range of amenities. Information at: www.nps.gov/acad/
This announcement is being advertised under delegated examining procedures and is open to all U.S. citizens.
This announcement may be used to fill additional positions if identical vacancies occur within 90 days of the issue date of the referral certificate.
APPLICANTS WHO DO NOT SUBMIT THE REQUIRED DOCUMENTATION WILL NOT RECEIVE FULL CONSIDERATION.

Duties

As a senior NPS Visitor Use Assistant, incumbent is responsible for collecting appropriate fees at a park

entrance station, visitor center, campground, iron rangers, automated fee machines and/or other visitor

contact station following established accountability guidelines for handling government funds. Incumbent

operates an electronic cash register, computer or Point of Sale system, performs opening and closing

shift functions, issues entrance receipts, tour tickets, park passes and federal recreation passes in

accordance with established guidelines, and verifies entrance receipts and various passes for validity

dates. Processes refunds or upgrades as needed according to established guidelines. Due to the level

of training and experience at this level, the incumbent assists in training of lower grade Visitor Use

Assistants and in work schedule development.

Incumbent completes shift reports to verify money collected, accountable stock sold and all machine

transactions from the shift, using journal and receipt tapes and a register of voided transactions.

Safeguards funds collected and personal accountable stock. Incumbent prepares remittance reports and bank deposits for funds collected but may not prepare these reports for any shift for which they collect the fees. Pulls vaults, counts and opens registration envelopes. Maintains necessary accountability records. Troubleshoots accounting problems by correcting difficult errors that are unsolvable by others which may involve correction of related reports. May perform reconciliations of credit card transactions and revenue generated through pay.gov. May perform campground duties such as collecting fees, monitoring campground self-registration collection activities, checking on site availability, duties associated with the national campground reservation service, and conducting compliance checks of campground users to ensure proper payment of fees. May service or maintain automated fee machines or other fee collection equipment.

PHYSICAL DEMANDS: Standing for long periods of time, walking, bending, lifting of moderately heavy items and sedentary work is required.  Mental stress and physical fatigue occur due to high volume of personal contacts and the responsibility of dealing with large amounts of money. 

WORK ENVIRONMENT: Work is often performed in small, outdoor structures with open windows which results in exposure to extremes of temperature, rain, snow, wind, and direct sunlight. Park areas may be geographically located in areas of high elevation, rugged terrain or dense populations. High levels of vehicle noise and emissions may exist during heavy visitation periods. Duties may be performed alone in isolated locations.

Travel Required

• Not Required

Relocation Authorized

• No

Job Requirements

Key Requirements

• U.S. Citizenship required.
• Background Investigation and Favorable Credit Report.
• Selective Service Registration if applicable.
• Must possess or be able to obtain state issued driver's license.
• Wearing a National Park Service uniform is required.
• Must be able to handle, collect, and account for money.

Qualifications

All qualifications must be met by the closing date of this announcement, Saturday, May 20, 2017 (unless otherwise stated in this vacancy announcement).

To qualify for this position, you must demonstrate that you possess either the specialized experience or the education as described below.  Equivalent combinations of experience and education may also be used to qualify.

Selective Placement Factor (Mandatory Screen Out):  Handling Money 

Applicants must be able to handle, collect, and account for money.  (MUST SUPPORT IN RESUME OR WILL BE RATED INELIGIBLE FOR CONSIDERATION)

In order to qualify for this position at the GS-04 level, you must possess one of the following:

A. One year of progressively responsible clerical, office, or other work that indicates my ability to acquire the particular knowledge and skills needed to perform the duties of a Visitor Use Assistant.  General experience includes greeting the public, disseminating information, providing directions and fee collection.  -OR- B. Two years of education above high school (60 semester hours or 90 quarter hours).  This education was obtained in an accredited business, secretarial or technical school, junior college, college, or university.  -OR- C. Equivalent combination of experience and education.

In order to qualify for this position at the GS-05 level, you must possess one of the following:

A. One year of specialized experience equivalent to the GS-04 level in the federal service. Specialized experience demonstrates the knowledge, skills, and abilities to perform successfully the duties of a Visitor Use Assistant.  Specialized experience includes providing information or assistance to the public in a business or recreation setting; instructing groups of people or individuals; and compiling and analyzing information to report. Experience also included handling, tracking, or depositing monies; using software programs to maintain fee and stock data; resolving issues that arise in the remittance process and assisting staff with fee issues; and using tools or equipment (e.g., cash registers, calculators, etc.) to make sales transactions. -OR- B. Four years of education above high school (120 semester hours or 180 quarter hours) leading to a bachelor's degree from an accredited college or university. -OR- C. Equivalent combination of experience and education.

Credit will be given for all appropriate qualifying experience.  In order to receive credit for experience, your resume must clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the number of hours worked per week.

Credit for experience is given on a 40-hour workweek.  Part-time experience is credited on a part-time ratio, i.e., working 20 hours per week for two months equals one month of experience.  No additional credit is given for overtime.

In describing the nature of your duties (your experience), please be clear and concise. We will not make assumptions regarding your experience.

Qualifying experience may be obtained in the private or public sectors. The OPM Qualification Standards Handbook is available for review at: http://ift.tt/1dO9mm4.

IF USING EDUCATION TO QUALIFY, you MUST provide transcripts or other documentation to support your educational claims.  Unless otherwise stated: (1) unofficial transcripts are acceptable, or (2) a list with all your courses, grades, semester, year, and credit for the course.  All materials must be submitted by the closing date of this announcement.

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications.  Applicants can verify accreditation at the following website: http://ift.tt/1fo0vM9.  All education claimed by applicants will be verified by the appointing agency accordingly.

Foreign Education:  Education completed outside the United States must have been evaluated by a private U.S. organization that specializes in interpretation of foreign educational credentials, commonly called a credential evaluation service or education that is recognized by the Secretary of Education from an accredited body http://ift.tt/1bgzbPg.

Applicants must possess a valid state driver's license.  This position requires that you operate a government (or private) motor vehicle as part of your official duties.  As a condition of employment, you will be required to submit a completed GSA Form 3607, Motor Vehicle Operator's License and Driving Record. You must also submit (within a State sealed envelope or submitted directly by the State authorities), and at your own expense, all certified driving records from all States that discloses all valid driver's licenses, whether current or past, possessed by you.  Your employment, after your tentative selection, will be contingent upon receipt of these documents in a timely manner and that those documents establish, to the satisfaction of the selecting official, that you possess a valid driver's license. 

• Must wear the National Park Service uniform and comply with National Park Service uniform standards.
• May be assigned to work nights, early mornings, rotating shifts, holidays, and weekends.
• Occasional travel is not required.
• Occupancy in government housing is not required for this position.
• Government housing is available.
• Overtime is required.
• All federal employees are required to have federal payments (salary) made by direct deposit.
• Males born after 12-31-1959 must be registered or exempt from Selective Service (visit www.sss.gov)

Security Clearance

Not Applicable

Apply

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