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Title : Visitor Assistant - Legislative Branch - Washington DC, DC
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Visitor Assistant - Legislative Branch - Washington DC, DC

Summary

About the Agency

The mission of the Architect of the Capitol (AOC) is to serve Congress and the Supreme Court, preserve America's Capitol and inspire memorable experiences. Under the leadership of Stephen T. Ayers, FAIA, LEED AP, the roles and responsibilities of the Architect of the Capitol cover an expansive and diverse portfolio. The AOC is responsible for the maintenance, operation, development and preservation of 17.4 million square feet of buildings and more than 553 acres of land throughout Capitol Hill. The AOC provides a welcoming and educational environment for millions of visitors through the U.S. Capitol Visitor Center and the US Botanic Garden. The AOC also provides professional expertise on the preservation of architectural and artistic elements entrusted to its care. Learn more at www.aoc.gov.

CORE VALUES:

The AOC prides itself on its Core Values of Teamwork, Integrity, Pride and Professionalism.

The PROFESSIONALISM and INTEGRITY of each AOC employee demonstrates our dedication to providing quality services and our commitments to holding ourselves to the highest standards.

We recognize that we do our best work through TEAMWORK, each of us lending our individual strengths and talents to the greater goal of the entire team. We respect each other and rely on each other in our efforts to make the AOC a center of excellence.

We take PRIDE in what we do and in the honor of serving Congress, the Supreme Court, and the American people each and every day.

The U.S. Capitol and its stately dome have become the international symbols of our representative democracy. From its inception, the Capitol Visitor Center (CVC) was conceived as an extension of the Capitol that welcomes visitors to the seat of American government. Completed in 2008 after six years of construction, the CVC is the largest addition to the Capitol in the 222-year history of the building. The CVC encompasses 580,000 square feet and its footprint is larger than the footprint of the Capitol. The facility lies entirely below ground to respect the views to the Capitol and the historic Frederick Law Olmsted landscape that surrounds the building. The CVC is the new portal to the Capitol and welcomes approximately 2.5 million visitors annually.

Duties

The operational needs of the Capitol Visitor Center require that as a Visitor Assistant, you will need to work on Saturdays and holidays, and may be expected to work Sundays and/or evenings in support of special events. As a Visitor Assistant you will be required to walk, talk and stand for hours, up to an entire shift, as well as walk up and down steps. In addition, you will be required to lift items which may weigh up to 20 pounds, such as stanchions and boxes. While your work would be primarily indoors, you will need to work outdoors, in a variety of weather conditions, to facilitate visitors entering the buildings or to provide support for special events.

Visitor Assistant Duties:

• As a Visitor Assistant, you will provide visitor services assistance in support of tour operations in the CVC and the Capitol. You will gather the group to explain the procedures to be followed and any safety and conduct measures required; assist and provide order with managing extremely large groups with unfamiliar surroundings where there may be safety concerns. Collaborate with co-workers, specifically, visitor assistants and guides, on daily and routine tasks and adjusts, as necessary, to ensure visitor flow is maintained and tours and programs operate as scheduled. Use hand-held radios to talk with co-workers and/or supervisor regarding new information or assignments or if in need of additional personnel within the CVC.
• You will work with visitors in a variety of ways, in support of tours and programs (e.g., greeting visitors at tour and program staging areas, assisting with reservations, providing information on times and content, loading and unloading theaters, operating audio-visual equipment, collecting data, distributing listening devices, dividing larger groups into smaller groups per tour limitations, arranging for accessibility services). You will also have to consider safety and security factors when coordinating tour operations. And you will use the advance reservation automated system to verify reservations for visitors or tour groups.
• As a Visitor Assistant, you will confirm or set up a new reservation with in-coming visitors in the automated reservation system and issues tickets.
• You will work with visitors to resolve late or early arrivals or adjustments to the reserved time. You may be required to lift twenty pound boxes of tickets restock printers for the automated reservation system.
• On an occasional basis, you may be required to provide brief, informal talks on the history presented in the Exhibition Hall and the CVC and inform visitors about the historical significance of exhibits and artifacts.
• Guidance will be given to you from the U.S. Capitol Police with regard to safety and security issues such as addressing prohibited items, directing crowds and assisting visitors in the event of an emergency in the CVC or Capitol, and maintaining personal safety. If any safety and security concerns should arise, you will report them to supervisors and US Capitol Police.
• Due to operational requirements, you will be expected to work Saturdays and holidays, and may be expected to work Sundays and/or evenings in support of special events.

Travel Required

• Not Required

Relocation Authorized

• No

Job Requirements

Key Requirements

• You must be a U.S. Citizen.
• You must be able to pass a drug test.
• Your resume and question responses must demonstrate the job-related KSAs.
• You must meet the definition of specialized experience.

Qualifications

You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on the OPM web site at http://ift.tt/1dO9mm4.


Specialized experience: is experience that has equipped you with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level. Qualifying experience for the GS-5 level includes one year of specialized experience at least equivalent to the GS-4 level. Specialized experience is defined as having experience providing assistance to customers in a retail, hospitality, or museum environment; answering basic questions that arise from customers' inquiries; and ensuring the safety of customers, when necessary.
SUBSTITUTION OF EDUCATION FOR EXPERIENCE: Experience requirements may be met by successful completion of a four year course of study leading to a bachelors' degree with major study in fields such as history, science, and/or public speaking, or that included or was supplemented by 24 semester/36 quarter hours in such subjects.

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Security Clearance

Not Applicable

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