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Title : Program Support Assistant - Department of Veterans Affairs - Greenville, NC
link : Program Support Assistant - Department of Veterans Affairs - Greenville, NC

Program Support Assistant - Department of Veterans Affairs - Greenville, NC

Summary

About the Agency

OUR MISSION: To fulfill President Lincoln's promise: "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

The Department of Veterans Affairs (VA) needs employees who possess the energy, compassion, and commitment to serve those who served our Country. Whatever the job title, every position in VA will give you a chance to make a meaningful and personal contribution to the lives of truly special and deserving people - our Veterans. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. Working for VA is one of the most emotionally satisfying and professionally rewarding ways to dedicate the best within you to your Country's service. If you are transitioning from the military or a Veteran already, we invite you to explore the benefits of continuing your career at the VA. The VA is committed to hiring Veterans.

The VA is much more than just another employer. It is an honorable, open and welcoming community of those who care. Gratitude is our motivation and service is our mission.

The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define "who we are," our culture, and how we care for Veterans, their families and other beneficiaries. The Values are Integrity, Commitment, Advocacy, Respect and Excellence ("I CARE"). America's Veterans need you!

Duties

Employee will serve as a Program Support Assistant (Office Automation) assigned to Social Work Service located at the Mid-Atlantic Veterans Healthcare System in Greenville, NC. This position is responsible for data collection, analysis of trends, implementation of best practices, and providing staff support of office operations, information management, coordinates/integrates information necessary to the effective and efficient operation of Department of Housing and Urban Development and Veterans Affairs Supportive Housing (HUD/VASH). Duties will include but may not be limited to the following:

• Data Collection and Tracking Support: collects, compiles, tracks and performs analysis on data and statistical information, and reports results based on program/project studies. Establishes protocols for incoming data, organizes and retrieves computerized data sets and generates a variety of reports. Coordinates incoming data from a variety of sources, reviews documents, reports for omissions/ inconsistencies and ensures data entry is accurate. Enters pertinent information into an automated tracking system, maintains program-specific data and tracks and advises of suspense items for project milestones, progress reports, accomplishments, and compliance strategies, etc.
• Program Support: serves as timekeeper, initiating and maintaining records. Receives and screens telephone calls and correspondence and distributes as appropriate. Schedules supervisor and other staff appointments and conference; maintains supervisor's calendar, initiates timely appointment reminders. Takes minutes of staff meetings, committee meetings and transcribes in final format. Prepares a variety of correspondence in final form, ensuring correctness (i.e., punctuation, grammar, spelling, style conformance, etc.) Maintains inventory of office supplies.
• Research/Program Resources Support: performs acquisition work and/or completes special research projects in support of policy development and/or program activities. Has a practical knowledge of bookkeeping and budget management to interact with Fiscal Service and maintains control points records.
• Has ongoing regular contact and interaction with veterans, employees, members of the community, the general public, other government agencies, etc. Utilizes effective skills to assess the immediate/urgent needs of patients who are psychiatrically/medical ill, and present to the Homeless Program. Provides patient interface appropriate to the cognitive, emotions, and chronological maturation needs of patients.

WORK SCHEDULE: Monday-Friday, 8:00am - 4:30pm. In order to meet program missions, may be required to alternate work schedules, including evenings, weekends and holidays.

Financial Disclosure Report: Not Required

Travel Required

• Not Required

Relocation Authorized

• No

Job Requirements

Key Requirements

• Must be a U.S. citizen
• Subject to a background/security investigation
• Designated and/or random drug testing may be required
• Selective Service Registration is required for males born after 12/31/1959
• May be required to serve a probationary period.

Qualifications

Applicant must possess one full year of specialized experience equivalent to at least next lower grade level (GS-6) in the Federal service that equipped you with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the position to be filled. Specialized experience includes ALL of the following: working in a healthcare environment with knowledge of homeless program/project collecting and summarizing data sets and statistical information, and generating various reports, spreadsheets and correspondence; time-keeping; maintaining calendar, scheduling appointments and conferences, taking minutes; using computer and various software programs; applying superior communication skills to communicate effectively with patients, supervisors, and others associated with a Homeless Program. (All of the above experience must be clearly supported by your resume to be creditable for this GS-7 position)

AND, TYPING PROFICIENCY: This position requires the skills of a qualified typist. In addition to meeting the experience requirement, you must be able to type at least 40 words per minute.

You will be rated on the following Competencies as part of the assessment questionnaire for this position:

• Interpersonal Skills
• Manages and Organizes Information
• Problem Solving
• Technology Application

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://ift.tt/1dO9mm4.
There is no educational substitution at the GS-7 grade level; therefore, it is not necessary to submit transcript(s).
PHYSICAL REQUIREMENT: The position is sometimes sedentary, but requires standing during presentations or training; bending; carrying light items (e.g., paper, books, small parts); and requires considerable walking to all parts of the medical center.

Security Clearance

Not Applicable

Apply

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