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Title : Health Aid - Department of Veterans Affairs - New Orleans, LA
link : Health Aid - Department of Veterans Affairs - New Orleans, LA

Health Aid - Department of Veterans Affairs - New Orleans, LA

Summary

About the Agency

OUR MISSION: To fulfill President Lincoln's promise: "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

The Department of Veterans Affairs (VA) needs employees who possess the energy, compassion, and commitment to serve those who served our Country. Whatever the job title, every position in VA will give you a chance to make a meaningful and personal contribution to the lives of truly special and deserving people - our Veterans. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. Working for VA is one of the most emotionally satisfying and professionally rewarding ways to dedicate the best within you to your Country's service. If you are transitioning from the military or a Veteran already, we invite you to explore the benefits of continuing your career at the VA. The VA is committed to hiring Veterans.

The VA is much more than just another employer. It is an honorable, open and welcoming community of those who care. Gratitude is our motivation and service is our mission.

The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define "who we are," our culture, and how we care for Veterans, their families and other beneficiaries. The Values are Integrity, Commitment, Advocacy, Respect and Excellence ("I CARE"). America's Veterans need you!

Duties

The Health Aid position performs the duties in is located in the Department of Veterans Affairs, Veterans Health Administration, Southcentral Veterans Health Care System, Veterans Integrated Service Network (VISN 16), Southeast Louisiana Veterans Health Care System, Nutrition and Food Service (NFS), in New Orleans, Louisiana. These duties include, but are not limited to:

• Extracts patients' diets and create reports needed for meal service from appropriate computer programs.
• Answers patient phone calls, enter meal orders into the computer software, amongst other necessary tasks.
• Communicates with Veterans, family members, medical providers, dietitians, supervisors, and other employees using strong listening and speaking skills.
• Contacts patients who have missed meals per NFS local policy.
• Processes tray ticket to ensure all inpatients receive a meal tray who are designated as non-select by their provider.
• Manages service recovery to troubleshoot any comments or concerns in regards totray service problems and clarification of diet orders by appropriately resolving when able orroutes to supervisor and/or ward dietitian.
• Collects assigned data as requested by Food Service Systems dietitian in quality assurance, dietetic management, and nutrition-related studies.
• Communicates with individuals from a variety of different backgrounds and disciplines following the NFS customer service standards.

Work Schedule: Rotating shifts, nights, holidays and weekends: 6:00am - 8:00pm
Recruitment & Relocation Incentives: Not authorized
Financial Disclosure Report: Not Required

Travel Required

• Not Required

Relocation Authorized

• No

Job Requirements

Key Requirements

• Must be a U.S. citizen
• Subject to a background/security investigation
• Designated and/or random drug testing may be required
• Selective Service Registration is required for males born after 12/31/1959
• May be required to serve a probationary period.

Qualifications

General Experience: GS-3: having six (6) months of general experience? General Experience is any type of work that demonstrates the applicant's ability to perform the work of the position of a Health Technician. Six (6) months of general experience may include: (1) any type of work that demonstrates the ability to perform the work of the position or (2) experience that provided a familiarity with the subject matter or processes of the broad subject area of the occupation and six (6) months of specialized experience may include: knowledge of basic modified diets, therapeutic diets, diabetic diets in order to implement a physician prescribed diet order; skill in the operation of office equipment and computerization; planning and organizing, serving food, beverages, and preparing simple food items; processing tray tickets to ensure all inpatients received a meal tray; and skill in communication in order to communicate with individuals from a variety of different backgrounds and disciplines following the Nutrition and Food Service customer service standards.
OR
SUBSTITUTION OF EDUCATION FOR EXPERIENCE: Successfully completed one (1) year of high school with course(s) that are related to the occupation of Health Technician or included study in medical, health, or related fields. (TRANSCRIPTS REQUIRED)
OR
COMBINATION OF EDUCATION AND EXPERIENCE: Equivalent combinations of successfully completed post-high school education and experience may be used to meet the total experience requirement of the GS-3 level. (TRANSCRIPTS REQUIRED)
ENGLISH LANGUAGE PROFICIENCY:
In accordance with 38 U.S.C. 7402(d), No person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. You must be proficient in basic written and spoken English in order to meet the requirements of this position. The English Language proficiency statement appears as on the Assessment Questionnaire.


You will be rated on the following Competencies as part of the assessment questionnaire for this position:

• Communication
• Food Service
• Interpersonal Skills
• Planning and Evaluating
• Stress Tolerance
• Technology Application

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://ift.tt/1dO9mm4.

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.



NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ift.tt/1bgzbPg. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://ift.tt/1fo0xnu.
PHYSICAL REQUIREMENTS:
The regular and recurring physical demands require no special physical qualifications. The
regular and recurring work requires the ability to move around the office and carry light items
such as office files.

Security Clearance

Other

Apply

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