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Title : DESK CLERK - Department of the Navy - Quantico, VA
link : DESK CLERK - Department of the Navy - Quantico, VA

DESK CLERK - Department of the Navy - Quantico, VA

Summary

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team!  MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community.    We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.  As a service-oriented organization, we never waver in our commitment to our Corps. 
This position is located at BACHELOR HOUSING BRANCH . Candidates selected for this position will serve as a FRONT DESK LEADER for MCCS.

Duties

Assists supervisor with administrative duties including, but limited to, gathering and combining statistical data from each shift, scheduling, group reservations, etc. Monitors the assignment of tenants to available quarters. Provides training to regular desk agents in areas of front desk functions including, but not limited to, customer relations, proper telephone techniques, administration and technical responsibilities, as well as branch policies and procedures as it relates to front desk duties.
Participates in regular or periodic surveys to identify front desk requirements or deficiencies and prepares various reports as they relate to front desk operations.
Conducts and ensures the efficient operation of the front desk. Maintains registration log of all request for future occupancy and answers letters pertaining to advance reservations. Assigns and escort guest to their rooms, explains facilities available, and when directed inspects rooms and common areas for service ability and cleanliness. Keeps records and prepares reports pertaining to advance reservations. 
Maintains custody of supplies, furniture and equipment as it relates to front desk operations.  Checks guest in and out of facility. Accepts reservations both in person and by phone consistent with Hotel Management System, Lodging Touch. Answers telephone inquiries about billeting functions such as space available, fees, and general information regarding base activity accommodations. Accepts and applies payments to guest folios; prepares statements when billeting is not available.
Maintains all folios in updated and accurate manner in accordance with current instructions. Post all each day. Conducts and monitors audit reports, posting transactions by individual categories, i.e., individual reservations, guest locator, available rooms and housekeeping reports, etc. May be required to verify monies handles daily and prepare a Daily Activity Report. Coordinates with both housekeeping and maintenance section ensuring complaints, repairs or special request by guest are identified. Provides follow-up as assistance with guest, if necessary.
Relays instructions from supervisor.  Gets work started.  Sets work pace.  Demonstrates work methods, and provides work-related guidance.  Ensures worksite materials and tools are available to complete work.  Reports workplace injuries immediately to the immediate or higher level supervisor, and to the Human Resources office in the absence of the immediate supervisor.  Checks with supervisor on problems.  Checks on work and meets productivity goals.  Ensures employees follow security, safety and housekeeping rules.  Conducts on-the-job training and instructions.  Performs supervisory duties in an emergency, or short-term and nonrecurring basis.

Job Requirements

Key Requirements

• See Duties and Qualifications

Qualifications

ESSENTIAL PERSONNEL
May be required to work during inclement weather when the rest of the Base is closed or arrive on duty early or stay on duty after normal working hours which are critical to the continuation of the operational functions. 
MINIMUM QUALIFICATIONS:
One year prior experience as a desk clerk or in a clerical and/or office setting which indicates the abilities to acquire the particular knowledge and skill needed to perform the duties of the job.  Six months of experience operating a cash register is preferred.  Knowledge of basic math and cash handling procedures.  Proficiency in Microsoft Office
Must have a valid driver’s license and must have the ability to obtain a government’s drivers license.


EVALUATIONS:

Security Clearance

Not Applicable

Apply

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