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Title : Desk Clerk - Department of the Navy - Little Creek Amphibious Base, VA
link : Desk Clerk - Department of the Navy - Little Creek Amphibious Base, VA

Desk Clerk - Department of the Navy - Little Creek Amphibious Base, VA

Summary

About the Agency


Fleet and Family Readiness is looking for the best and brightest to join our TEAM!!!  The Navy team offers innovative, exciting and meaningful work linking military and civilian talents to achieve our mission and safeguard our freedoms by enhancing the qualify of life for Sailors, their families, and others in the Navy Community. Department of the Navy provides competitive salaries, comprehensive benefits, and extensive professional development and training.
Morale, Welfare and Recreation (MWR) covers a wide scope of operations providing Sailors and their families with the finest facilities, programs and activities to meet their recreational and social needs.  MWR programs encourage positive individual values, aids retention, and provides the physical, mental and social needs of a mobile Navy.  MWR program encompass Fitness & Sports, Deployed Forces Support, Recreation, Entertainment and Food & Beverage Operations.
For more information on Mid-Atlantic Region MWR programs visit http://ift.tt/2o7909K
This position is located at Navy Getaways, MWR, Joint Expeditionary Base Fort Story, Virginia Beach, VA.

Duties

MAJOR DUTIES AND RESPONSIBILITIES:
Receives requests and processes reservations within established guidelines.  When rooms are not available suggests alternate lodging possibilities.Makes reservations for incoming guests using the Property Management System (PMS) (EPITOME) to access guest information, retrieve reservation, change or cancel reservations as required by the guest, secure a credit card for room charges and issues reservation.  Provides guests with room key, card and site location. Interacts with guests; answers questions concerning facilities and local attractions/amenities.  Provides assistance in handling customer complaints and involves management on controversial or unprecedented matters as necessary. Answers phone calls and replies to inquiries or refers to others to answer as appropriate. Ensures security and guest privacy are maintained at all time. Inventories and is responsible for safeguarding of keys, supplies and amenities at the front desk. Responsible for cleanliness of front desk and surrounding lobby areas. May be required to comprise and print various reports from the PMS such as guests expected arrivals, departure lists, in-house guest lists and night audit reports.
Perform other duties as assigned.

Travel Required

• Not Required
• N/A

Relocation Authorized

• No

Job Requirements

Key Requirements

Qualifications

In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities, as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience.  All non-government positions identified on your resume must include complete address and to and from dates.  Government positions must include pay plan, series, grade, to and from dates and address of the agency/organization.  Preferred 6 months of Work Experience that demonstrates knowledge of basic principles, concepts, standards, and regulations directly related to hospitality operations.
CONDITIONS OF EMPLOYMENT:
Position has been designated Non-Critical sensitive.  As a position of trust and ITII position, employment is conditional on the successful competition of an Access National Agency Check (ANACI).
Must possess and maintain a current driver’s license, as travel may be required in a government vehicle.
SPECIAL CONDITION OF THE POSITION:
This position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused.
The staff member may be recalled to duty and or required to work overtime, as necessary to meet mission requirements.
The incumbent is required to obtain front desk certification or industry equivalent within 6 months of employment, as well as any other requirements outlined as part of a Lodging Career Path.



PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE.
KEY REQUIREMENTS/CONDITIONS OF EMPLOYMENT
You must be a US Citizen.
Males must be registered or exempt from Selective Service. http://www.sss.gov
Selectee must be determined suitable for federal employment.
Selectee may be required to successfully complete a probationary period.
Selectee is required to participate in the direct deposit pay program.
A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal.

Security Clearance

Secret

Apply

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