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Title : Claims Assistant - Department of Veterans Affairs - Milwaukee, WI
link : Claims Assistant - Department of Veterans Affairs - Milwaukee, WI

Claims Assistant - Department of Veterans Affairs - Milwaukee, WI

Summary

Vacancy Identification Number (VIN): 1944569

OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

The Veterans Benefits Administration (VBA) provides a variety of benefits and services to service members, veterans, and their families. VBA has been undergoing a major transformation that is people-centric, results-oriented, and a forward-looking integration of solutions that will ensure total lifelong engagement with service members, veterans, and their families. For more information on the Department of Veterans Affairs, go to http://ift.tt/RuzGum

Duties

As a Claims Assistant at the Pension Management Center (PMC), Veteran Benefits Administration, Dept. of V. A., Milwaukee, WI, you will:

• Prepare various types of correspondence.
• Prepare responses to Freedom Of Information Act (FOIA) or congressional  inquiries.
• Schedule requests for hearings by contacting the service organizations and the Veterans.
• Explain basic benefit programs and entitlements.
• Process informal claims providing the claimant with the necessary application and stipulating the appropriate time limit.
• Receive, open and review all incoming correspondence.
• Analyze and determine regional office jurisdiction and request transfer-in of folders and/or refer claim to proper regional office of jurisdiction.

Work Schedule: Monday-Friday 8:00 AM-4:30 PM. Flexible work schedule available at the discretion of the supervisor.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Travel Required

• Not Required

Relocation Authorized

• No

Job Requirements

Key Requirements

• You must be a US citizen to apply for this job.
• Subject to a background/suitability investigation.
• Selective Service Registration is required for males born after 12/31/1959.
• Promotion potential to GS-06 level.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of the announcement.
GS-05: One year of specialized experience equivalent to the GS-04 grade level in the federal service. 
Specialized experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. 
Examples of specialized experience include:
Specialized experience is defined as work that involves
(1) Preparing written correspondence to claimants or other parties inquiries;
(2) Assisting in initial processing of claim requests;
(3) Orally communicating information to claimants or other parties inquiries; and
(4) Processing and handling mail, file documents and correspondence.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
OR
Applicants may substitute education for the experience required.
GS-05: successful completion of four (4) years (120 semester hours) of education above the high school level from an accredited business, secretarial or technical school, junior college, college or university.

It is the applicant's responsibility to provide documentation or proof that he or she has met the applicable educational requirements for substitution. Applications submitted without the required supporting documents will not be accepted. An unofficial transcript; statement from the institution's registrar, dean, or other appropriate official; or equivalent documentation is acceptable at the time of application. Education submitted must be appropriately accredited by an accredited body recognized by the Secretary of the U.S. Department of Education. For additional information, refer to the U.S. Department of Education web site at http://www.ed.gov/.
OR
Applicants may also combine education and experience to qualify: To calculate, first identify the percentage of required education you have earned; (only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement). One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. Identify the percentage of required education you possess. Then identify the percentage of qualifying experience you have. Add the two percentages.  The total percentage must equal at least 100 percent for you to be qualified.

Note: Only education or a degree recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Physical Requirements: The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking, standing, bending, and carrying of light items such as papers and books.  No special physical demands are required to perform the work.  The Department of Veterans Affairs provides reasonable accommodations for persons with disabilities.

Security Clearance

Public Trust - Background Investigation

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