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Title : Visitor Use Assistant - Department of the Interior - Springdale, UT
link : Visitor Use Assistant - Department of the Interior - Springdale, UT

Visitor Use Assistant - Department of the Interior - Springdale, UT

Summary

Experience your America and build a fulfilling career by joining the National Park Service, as we prepare for a second century of Stewardship and Engagement. Become a part of our mission to connect with our past and create important connections to the future by building a rich and lasting legacy for the next generation of park visitors, supporters and advocates.

You can make a difference by bringing your unique experience, background and perspective to our work.
We are committed to promoting a workforce where the viewpoints and talents of every employee are valued, welcomed and appreciated. – NPS Director, Jon Jarvis
To find out more about the National Park Service visit www.nps.gov, and watch our YouTube video here.
The HR Customer Services and Solutions group is currently accepting applications to fill up to 3 temporary positions at Zion National Park.  Appointments made under this announcement are limited to 1039 hours (six months) in a service year and may be terminated at any time. Appointments under this announcement are eligible for rehire and/or extension (when initial appointment is less than 1039 hours) if workload and funding allow. Anticipated Entry on Duty: June, 2017
Zion National Park is located in southwestern Utah. Daytime temperatures average 90 to 100 in the summer and 55 in the winter. Nighttime lows range from 70 in the summer to 30 in the winter. Minimal shopping is available in Springdale, Utah located two (2) miles from Park Headquarters. A Full range of shopping, medical, dental, religious and recreational facilities are available in Hurricane, (25 miles), St. George, (45 miles), and in Cedar City, Utah (63 miles). Elementary school (grades K-6) is available in Springdale (closest town to the park) with bus service provided. Junior high and high school is available in Hurricane, with bus service provided. Dixie State University is located in St. George and Southern Utah University is located in Cedar City.
The Kolob Canyons District  is located in New Harmony, Utah and is considered a Wilderness back country District of Zion National Park with a 6-mile scenic drive. It is located 18 miles south of Cedar City, Utah on I-15.
This announcement is being advertised under delegated examining procedures and is open to all U.S. citizens.
This announcement may be used to fill additional positions if identical vacancies occur within 90 days of the issue date of the referral certificate.
APPLICANTS WHO DO NOT SUBMIT THE REQUIRED DOCUMENTATION WILL NOT RECEIVE FULL CONSIDERATION.

Duties

The employee serves as a front-line representative of the park providing quality customer service by greeting visitors, collecting and accounting for fees, and disseminating information. The employee will staff multiple high volume fee collection entrance stations and control traffic for oversize vehicles at the Zion-Mt. Carmel Tunnel.  The employee work schedule will rotate between three entrance stations, the tunnel, remit office, and two campgrounds.  Additional duties may include other visitor management related services such as traffic and parking control,  campground and trail patrols.

Physical Demands: Standing for long periods of time, bending, lifting of moderately heavy items, repetitive motions, walking on uneven terrain, hiking in the backcountry if appropriate, and sedentary work is required.  Mental stress and physical fatigue occur due to a high volume of personal contacts, some of which are negative in nature, and the responsibility of dealing with large amounts of money.

Work Environment:  Employee will be exposed to extremes of temperature (105-110 degrees during summer months, below freezing in winter), direct sunlight, wind, rain, snow, and carbon monoxide.  Work is performed outdoors, in roadways, in small outdoor structures with open windows, at a visitor center contact areas, and in an office environment. Some work is performed alone in isolated locations.

Travel Required

• Not Required

Relocation Authorized

• No

Job Requirements

Key Requirements

• U.S. Citizenship required.
• Background Investigation and Favorable Credit Report.
• Selective Service Registration if applicable.
• Must possess or be able to obtain state issued driver's license.
• Wearing a National Park Service uniform is required.
• Must be able to handle, collect, and account for money.

Qualifications

All qualifications must be met by the closing date of this announcement, Friday, April 28, 2017 (unless otherwise stated in this vacancy announcement).

To qualify for this position, you must demonstrate that you possess either the specialized experience or the education as described below.  Equivalent combinations of experience and education may also be used to qualify.

Selective Placement Factor (Mandatory Screen Out):  Handling Money 

Applicants must be able to handle, collect, and account for money.  (MUST SUPPORT IN RESUME OR WILL BE RATED INELIGIBLE FOR CONSIDERATION)

In order to qualify for this position at the GS-05 level, you must possess one of the following:

A. One year of specialized experience equivalent to the GS-04 level in the federal service. Specialized experience demonstrates the knowledge, skills, and abilities to perform successfully the duties of a Visitor Use Assistant.  Specialized experience includes providing information or assistance to the public in a business or recreation setting; instructing groups of people or individuals; and compiling and analyzing information to report. Experience also included handling, tracking, or depositing monies; using software programs to maintain fee and stock data; resolving issues that arise in the remittance process and assisting staff with fee issues; and using tools or equipment (e.g., cash registers, calculators, etc.) to make sales transactions. -OR- B. Four years of education above high school (120 semester hours or 180 quarter hours) leading to a bachelor's degree from an accredited college or university. -OR- C. Equivalent combination of experience and education.

Credit will be given for all appropriate qualifying experience.  In order to receive credit for experience, your resume must clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the number of hours worked per week.

Credit for experience is given on a 40-hour workweek.  Part-time experience is credited on a part-time ratio, i.e., working 20 hours per week for two months equals one month of experience.  No additional credit is given for overtime.

In describing the nature of your duties (your experience), please be clear and concise. We will not make assumptions regarding your experience.

Qualifying experience may be obtained in the private or public sectors. The OPM Qualification Standards Handbook is available for review at: http://ift.tt/1dO9mm4.

IF USING EDUCATION TO QUALIFY, you MUST provide transcripts or other documentation to support your educational claims.  Unless otherwise stated: (1) unofficial transcripts are acceptable, or (2) a list with all your courses, grades, semester, year, and credit for the course.  All materials must be submitted by the closing date of this announcement.

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications.  Applicants can verify accreditation at the following website: http://ift.tt/1fo0vM9.  All education claimed by applicants will be verified by the appointing agency accordingly.

Foreign Education:  Education completed outside the United States must have been evaluated by a private U.S. organization that specializes in interpretation of foreign educational credentials, commonly called a credential evaluation service or education that is recognized by the Secretary of Education from an accredited body http://ift.tt/1bgzbPg.

Applicants must possess a valid state driver's license.  This position requires that you operate a government (or private) motor vehicle as part of your official duties.  As a condition of employment, you will be required to submit a completed GSA Form 3607, Motor Vehicle Operator's License and Driving Record. You must also submit (within a State sealed envelope or submitted directly by the State authorities), and at your own expense, all certified driving records from all States that discloses all valid driver's licenses, whether current or past, possessed by you.  Your employment, after your tentative selection, will be contingent upon receipt of these documents in a timely manner and that those documents establish, to the satisfaction of the selecting official, that you possess a valid driver's license. 

• Must wear the National Park Service uniform and comply with National Park Service uniform standards.
• May be assigned to work nights, early mornings, rotating shifts, holidays, and weekends.
• Occasional travel is not required.
• Occupancy in government housing is not required for this position.
• Government housing may be available.
• Overtime is required.
• All federal employees are required to have federal payments (salary) made by direct deposit.
• Males born after 12-31-1959 must be registered or exempt from Selective Service (visit www.sss.gov)

Security Clearance

Not Applicable

Apply

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